What are the responsibilities and job description for the Dispatcher position at Forward Air?

Job Description :

The Intermodal Dispatcher is responsible for the planning, scheduling, and dispatching of our customer's freight. The role owns the relationship with our valued Independent Contractors and is instrumental in the successful coordination of the accurate delivery of goods in a timely fashion.

The key responsibilities of this function are to provide exceptional support to our drivers, be quick to respond to questions and troubleshooting concerns and to pro-actively monitor the movement of freight to ensure customer satisfaction.

Core Responsibilities & Duties :

Ability to multi-task and prioritize situations in a fast-paced environment (load-planning / dispatching)
Communicate with drivers to prioritize loads, define routes, and set schedules
Monitor containers to prevent demurrage and storage fees
Providing detailed instruction to various personnel via email and phone
Accepting & scheduling loads and providing excellent customer service
Make routing decisions that satisfy customer expectations and company financial decisions
Ensure that shipping data is entered into the system timely and accurately
Other duties as assigned

Qualifications :

Intermodal transportation experience strongly preferred
Strong verbal and written communication skills
Desire for a long-term career with an industry leading company
Ability to present and maintain a positive corporate image in a fast-paced environment
Proactively establish and maintain effective working team relationships with all support departments
Must be proficient with Microsoft Office products including Word, Excel, PowerPoint, Outlook, etc.
Must be willing to work a flexible schedule

Skills :