What are the responsibilities and job description for the Location Manager position at Forward Air?
Position: Location Manager
Job Description:
The Location Manager is a critical leader at the market. The Location Manager will be responsible for overseeing the day to day operations at his/her location(s). The Location Manager will be required to fully understand all aspects of his/her location(s), build positive relationships with the client and increase the efficiencies and business within their delivery operations. Relationship building with client, recruiting, and gaining 100% of client business in each location are utmost priorities.
Core Responsibilities & Duties:
- Focus on relationship with client in order to gain 100% of appliance delivery business
- Focus on Independent Contractor Partnerships (Profitability & Compliance)
- Achieve goals set forth by the client & Forward Final Mile
- Develop and hold your staff accountable (if applicable)
- Continuously recruit and retain Independent Contractors
- Manage claims and their processes (with FOC assistance)
- P&L Management ( Controllables )
- Delivery Expense (Minimums / effective routing, support expense)
- Operating Expenses (Operation Supplies, Truck Use, Uniforms charge back, MC Support Travel, Uncollected Debt)
- Warehouse Expense (Contracted Labor, Inventory variances)
- Administrative Expense (Hourly, Contract Admin, Office Supplies, Recruitment, Travel & Meals)
- Achieve Location Margin goals
- Rental car vs mileage reimbursement
- Communicate effectively with the DIA, DIM and client staff
- Lead Daily Stand-ups (Short, Effective and informative meetings) – (Document and include feedback in recap)
- Weekly ride behinds in field with teams to ensure client satisfaction and training – (Document and include in recap)
- Showroom visits as needed in order to build/maintain relationship with client
- Maintain tote inventory and hold BP’s accountable (trade stock)
- Enforce and adhere to company policies and procedures.
- Responsible for loadout / warehouse oversight of QC with getting teams off dock
- Actively route monitor teams from the road (see SOP for details)
- Travel must be pre-approved by the Area Manager and submitted through Jack Annett. Expenses must be within budget.
- Hold Weekly Operations Meetings with the DIA to review aging invoices and any issues/goals – (Document and include in recap)
- Hold BP meetings as needed to review claims, settlements, compliance, etc.
- Participate in Client and internal conference calls
- Provide Weekly updates on your locations as dictated by Area Manager. Weekly recap should include:
- Your schedule for the week
- Summarized update of location(s)
- Standup recap
- Ride behind recap
- Aging invoices update (if applicable)
- Current # of trucks ran in location vs. # of FFM trucks ran
- Other duties as assigned
Qualifications:
- Proven leader
- Effective communication skills
- Proven results
- Organized
- College degree or equivalent experience
Forward Air is an Equal Opportunity employer.
Since 1990, Forward Air has been a leading provider of ground transportation and related logistics services to the North American air freight and expedited LTL market. We offer surface shipping on an accelerated “time-definite” basis, delivering cargo at a specific time, but under less time-sensitive situations – supplying you with a cost effective, reliable alternative to air transportation. We work with companies of all sizes to develop tangible advantages and build the best products to meet your specific needs. Forward Air presents to the wholesale transportation community (logistics companies, freight forwarders, integrated air cargo carriers, passenger/ cargo airlines, and non-traditional shippers), a single-source provider that can deliver more supply chain services and a superior menu of choices. Throughout the years we have added supplementary lines to our linehaul service, such as full truckload operations (Truckload Services), final-mile coverage (Complete® Cartage), and an Airline Logistics program, and we will continue to expand our services to meet the changing needs and growth of our customer base.
Forward Air is structured to optimize both savings and service to our customers. Direct partnerships with owner-operators and other surface transportation providers, enable us to remain cost-competitive. The Forward Air network is designed with over 90 facilities located at or near major U.S. and Canadian airports, 12 regional sort centers and over 300 beyond points (secondary airports provided through our Complete Cartage service), creating one of the most comprehensive linehaul networks in the industry.
Ranked 3rd in Newsweeks 2022 " Americas Most Trustworthy Companies " publication
