Location Manager

Position: Location Manager

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The Location Manager is a critical leader at the market. The Location Manager will be responsible for overseeing the day to day operations at his/her location(s). The Location Manager will be required to fully understand all aspects of his/her location(s), build positive relationships with the client and increase the efficiencies and business within their delivery operations. Relationship building with client, recruiting, and gaining 100% of client business in each location are utmost priorities.

Core Responsibilities & Duties:

• Focus on relationship with client in order to gain 100% of appliance delivery business

• Focus on Independent Contractor Partnerships (Profitability & Compliance)

• Achieve goals set forth by the client & Forward Final Mile

• Develop and hold your staff accountable (if applicable)

• Continuously recruit and retain Independent Contractors

• Manage claims and their processes (with FOC assistance)

• P&L Management (Controllables)

• Delivery Expense (Minimums / effective routing, support expense)

• Operating Expenses (Operation Supplies, Truck Use, Uniforms charge back, MC Support Travel, Uncollected Debt)

• Warehouse Expense (Contracted Labor, Inventory variances)

• Administrative Expense (Hourly, Contract Admin, Office Supplies, Recruitment, Travel & Meals)

• Achieve Location Margin goals

• Rental car vs mileage reimbursement

• Communicate effectively with the DIA, DIM and client staff

• Lead Daily Stand-ups (Short, Effective and informative meetings) - (Document and include feedback in recap)

• Weekly ride behinds in field with teams to ensure client satisfaction and training - (Document and include in recap)

• Showroom visits as needed in order to build/maintain relationship with client

• Maintain tote inventory and hold BP's accountable (trade stock)

• Enforce and adhere to company policies and procedures.

• Responsible for loadout / warehouse oversight of QC with getting teams off dock

• Actively route monitor teams from the road (see SOP for details)

• Travel must be pre-approved by the Area Manager and submitted through Jack Annett. Expenses must be within budget.

• Hold Weekly Operations Meetings with the DIA to review aging invoices and any issues/goals - (Document and include in recap)

• Hold BP meetings as needed to review claims, settlements, compliance, etc.

• Participate in Client and internal conference calls

• Provide Weekly updates on your locations as dictated by Area Manager. Weekly recap should include:

• Your schedule for the week

• Summarized update of location(s)

• Standup recap

• Ride behind recap

• Aging invoices update (if applicable)

• Current # of trucks ran in location vs. # of FFM trucks ran

• Other duties as assigned

Forward Air is an Equal Opportunity employer.