What are the responsibilities and job description for the Operations Manager position at Forward?
Position: Operations Manager
Compensation Range: $100 - 110K
Job Description:
Forward Air is seeking a capable and career-oriented Operations Manager to lead our fast-paced shipping/dock operation. The ideal candidate will supervise and coordinate all activities of dockworkers and other support personnel. He/she will provide planning for, direction to, and will control available resources associated with the timely, damage-free, and safe loading/unloading of freight on assigned shifts. In addition, he/she will provide dockworker training, performance feed-back, and provide disciplinary recommendations when necessary. This position reports directly to the Terminal Manager.
Core Responsibilities & Duties:
- Ensure all work is performed according to Forward Air approved procedures, standards, and specifications for dock operations
- Guarantee FA audit compliance within all areas of the operation
- Review terminal operating reports and adjust labor schedules for increased efficiencies
- Create onboarding strategies for hiring training and overall employee retention
- Focus on employee development: organic growth through cross-training and D.R.I.V.E. reviews
- Ensure accurate daily asset reporting: Trailers, Forklifts, TAP Scanners, Load Bars and Containers
- Manage and react to day-to-day operational requirements in a professional and timely manner
- Drive KPI’s set forth by Terminal Manager
- Directly supervise all activities of dockworkers and support personnel engaged in loading and unloading trucks and trailers
- Assign job tasks to workers according to unloading and loading schedules
- Ensure appropriate load plans and proper load balance to ensure safe vehicle operation
- Coordinate work assignments, monitor performance, and provide training on relevant job duties
- Provide a clean, safe working environment for all personnel and visiting customers
- Foster safe handling, loading, unloading, and storage of Hazardous Materials as provided by the Department of Transportation
- Must be able to frequently lift and/or move up to fifty (50) pounds
- Must be able to occasionally lift and/or move up to ninety (90) pounds
- Other duties as assigned
Qualifications:
- Strong team player that thrives in a fast-paced environment
- Ability to drive performance of direct reports and lead a team in a lean manufacturing environment
- Understand P&L statements and analyze areas for production improvement
- You must be willing to work various shifts and days per week
- Prior air freight experience is required
- International/Import experience is a plus
- Must have five (5) or more years of supervisory experience in a high-volume, fast-paced transportation environment
- Must possess demonstrated leadership ability
- Knowledge of proper freight handling techniques
- Knowledge of Hazardous Materials handling
- Ability to communicate effectively with all levels of operations
- Must be flexible to work weekends and nights
- Forklift and general freight handling experience
Skills:
- Ideal candidate will possess a “can do” attitude with a “will do” work ethic
- Must have the ability to work in a fast-paced environment
- General computer skills - Microsoft Office, Outlook, AS400
- Excellent communication and problem-solving skills
Forward Air is an Equal Opportunity employer.
