What are the responsibilities and job description for the Product Manager, Member Experience position at Forward?
At Forward we are on an ambitious mission to rebuild healthcare, the country’s most important and most broken industry, from first principles. We want to create the world's most advanced personalized healthcare platform from the ground up, combining hardware, software, and doctors under one roof.
We plan to be the world’s first doctor dedicated to your long-term health and the first to serve a billion people with healthcare for free. Since launching in 2017, we have experienced hyper growth - opening an additional 10 locations across the country (and counting), rolling out Forward at Home in just over a month, launching our doctor-led programs in March of 2021, and we are just getting started!
Our founders are former executives and engineering leaders from Google and Uber and strongly believe in building strong connections with every employee. In fact, it’s not uncommon that you’ll have a 1:1 with our CEO, or eat lunch with our Head of R&D. We take pride in investing in our people’s development.
We’re also lucky enough to be funded and advised by some of the world’s top investors -- Founder’s Fund, Khosla Ventures, First Round Capital, Eric Schmidt (Google/Alphabet Chairman), Marc Benioff (Salesforce Founder), and Garret Camp (Uber co-Founder).
So what are we looking for?
\n- Moving healthcare from a service-based industry dependent on human labor to a tech driven product that scales
- Designing the processes and infrastructure that will drive the healthcare platform of the future
- Leading interdisciplinary functional teams of designers, engineers, doctors and operators to reimagine every health interaction and rebuild healthcare as a product from the bottom up
- Challenging yourself by working on a massive scope (seriously, many of our products could have been their own startup - we built our own telemedicine app, exam room screen, body scanner and electronic medical record system)
- Working on an inspiring team alongside founders, PMs, designers, and engineers hailing from top companies like: Google, Amazon, Facebook, Uber, Palantir, IDEO
- User-obsessed. You are deeply empathetic, constantly putting yourself in the shoes of our users (whether that be our patients or great clinical team)
- Impact-driven. You care about your impact upon the world. That means more building and less talking as you work towards something that has the chance of changing people’s lives.
- A Renaissance (wo)man. You’re curious, always learning, and as comfortable talking shop with a doctor as you are with a designer or engineer.
- A good helicopter. You can alternate between 10,000 foot and 10 foot views easily, and at the right time. Product vision? Fit-and-finish? All in a day’s work.
- Creative. You don’t need to be asked to think outside of the box...you know when to climb hills and when to jump them.
- Scrappy. You’re a hustler who will get your hands dirty and protect your builders at every turn.
- A leader. You’re kind, charismatic, and humble. Teams want to be in the trenches with you, and to build something great by your side.
- 2 years of Product Management experience shipping impactful products and features
- BA/BS in STEM major required (CS, CE, EE, ME, symbolic systems, Physics, Math or Chemistry)
- Startup experience preferred
The base salary range for this full-time position is $90,000-$210,000, plus equity and benefits. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position across all locations. Within the range, individual pay is determined by factors including job-related skills, experience, relevant education or training, and location.
Sound like it could be a fit? We’d love your application and recommend exploring the following links to get a better idea of what we’re working on:
Virtual Tour of Forward [YouTube]
Health Moves Forward [CEO Blog Post]
Series D Funding Funds Doctor-led Programs [TechCrunch]
Forward - What Quality Healthcare Should Look Like [Mashable]
Primary Care Start-ups Vying for 170B Market [Business Insider]
The Pivot to Virtual Care [Chief Medical Officer @ Stanford Medicine]
The Meaning of Trans Broken-Arm Syndrome [USA Today]
Information collected and processed as part of any job application you choose to submit is subject to Forward’s Privacy Notice to California Job Applicants.
Salary : $90,000 - $210,000
