Terminal Manager

Position: Terminal Manager 

Job Description:

Forward Air, Inc. is seeking a capable and career-oriented Terminal Manager to lead our fast-paced shipping/dock operation. The ideal candidate will supervise and coordinate all activities of dockworkers and other support personnel. He/she will provide planning for, direction to, and will control available resources associated with the timely, damage-free, and safe loading/unloading of freight on assigned shifts. In addition, he/she will provide dockworker training, performance feed-back, and provide disciplinary recommendations when necessary. 

Core Responsibilities & Duties:

• Manage National HUB and provide oversight over a multi-shift sort operation
• Ensure all work is performed according to approved procedures, standards, and specifications for dock operations
• Guarantee audit compliance within all areas of the operation
• Review terminal operating reports and adjust labor schedules for increased efficiencies
• Create onboarding strategies for hiring training and overall employee retention
• Focus on employee development: organic growth through cross-training 
• Ensure accurate daily asset reporting: Trailers, Forklifts, TAP Scanners, Load Bars and Containers
• Manage and react to day-to-day operational requirements in a professional and timely manner
• Directly supervise all activities of dockworkers and support personnel engaged in loading and unloading trucks and trailers
• Assign job tasks to workers according to unloading and loading schedules
• Ensure appropriate load plans and proper load balance to ensure safe vehicle operation
• Coordinate work assignments, monitor performance, and provide training on relevant job duties
• Effectively communicate w/ key market leaders and departments within the network
• Provide a clean, safe working environment for all personnel and visiting customers
• Foster a strong safety culture centered on accountability
• Other duties as assigned

Qualifications:

• Dedicated team player that thrives in a fast-paced environment
• Ability to drive performance of direct reports and lead a team in a lean manufacturing environment
• Understand P&L statements and analyze areas for production improvement.
• He/She must be willing to work various shifts and days per week
• International/Import experience is a plus
• Minimum 3 years management experience
• Degree preferred
• Transportation experience preferred
• Demonstrated operational management experience of minimum 15-person unit or larger required 
• Knowledge of proper freight handling techniques 
• Knowledge of Hazardous Materials handling
• Ability to communicate effectively with all levels of operations 
• Must be flexible to work weekends and nights
• Forklift and general freight handling experience

Skills:

• Ideal candidate will possess a “can do” attitude with a “will do” work ethic
• Must have the ability to work in a fast-paced environment
• General computer skills - Microsoft Office, Outlook, AS400 
• Excellent communication and problem-solving skills 

Forward Air is an Equal Opportunity employer.