Call Center/BDC Rep

Position Overview: 

The Call Center/BDC Rep will be responsible for a high level of customer service within a call-center atmosphere. This person will be responsible for communicating with internal and external interfaces including customers, buyers, the sales team, and service. The ability to build rapport and connect with customers is a key part to achieve success in this role.

Why Foundation Automotive?

Personal Automotive Discounts at all of our participating dealership partners

Full Medical, Dental, Vision, Life Insurance & 401K Benefit Options

Employee Appreciation Events and a family-oriented and people-first culture

FSA & HSA Accounts Available

Company sponsored lunches

Travel Assistance and Insurance

Responsibilities:

• Provide service to potential customers by understanding their initial needs
• Responding to customer inquiries and using lead management tools to deliver sales results 
• Determine, explain, and confirm the next steps with the customer 
• Increase the sales traffic by responding to inbound calls, making outbound sales calls such as (not limited to) internet lead responses, unsold internet showroom traffic, and follow up calls which produce specific appointments for the sales team
• Answer any questions regarding our dealership promotions, offerings, warranties, and other relevant information
• Schedule and verify customer appointments for the dealership sales team  
• Log, track, and monitor customer information through designated databases 
• Identify and secure new sales leads by building rapport and maintaining client relationships
• Understands the needs of the customer, developing a flexible sales process to draw them into the store.

Qualifications:

• 1-2 years of related experience 
• CRM and DMS experience preferred
• Proficiency with operating in a web base, networked, internet environment. 
• Continued education in business, marketing, or sales, preferred 
• Ability to professionally communicate and articulate dealership offerings
• Excellent data entry skills and MS Office proficiency 
• Automotive/Dealership knowledge/experience is helpful 

About Us

Who We Are: Foundation Automotive is a growing international group with three stores (auto dealerships) in Canada and thirty-three in the United States. Our vision is to be the North American benchmark for top-tier automotive solutions and a company of trust, excellence, and innovation for our customers and employees – our mission is to provide modern automotive solutions across North America. We enrich the lives of our customers and employees by putting our Core Values first and are in the business of helping people succeed.

Our brands share a common vision that allows us to drive forward Employee Empowerment, Customer Satisfaction, Teamwork, Honesty and Integrity, Innovation and Continuous Improvement.

Together, we are Foundation Automotive.

Additionally, Foundation Automotive has assembled an all-star executive management team that has a shared vision of a People-first oriented culture. As an organization that values integrity and doing what is right, you can rest assured that we can be held accountable for your success as well as delivering on a progressive open-door policy.