Wedgewood Guest Services Representative - Overnight

Fountainhead Development, Inc. is committed to providing excellence in customer service for our guests, while also creating a fun, rewarding, and exciting workplace for its employees! As Fairbanks’ largest privately owned and operated hospitality company, we are always looking for new and bright talent to add to our outstanding team of customer service-oriented professionals. Apply and join our team today!

We are looking for a C Shift Guest Service Representative to join our team at Wedgewood Resort!

Qualifications

• 6 months previous customer service experience required (hotel/hospitality specific preferred)
• Previous computer experience preferred
• Previous cash handling experience, to include balancing cash drawer preferred
• Knowledge of principles and processes for providing customer service, to include assessing needs, meeting quality standards, and evaluating customer satisfaction
• Knowledge of administrative and clerical procedures and systems such as data entry, managing documents and records, and other office procedures and technology
• Strong conversational English language skills; ability to speak clearly and understand what is being said by others

Core Responsibilities

• Greet and welcome guests
• Assign guest rooms and issue room keys
• Check out guests on departure date and time
• Manage cash drawer and handle cash, checks and credit card payments
• Make and confirm reservations via telephone and in person
• Arrange transportation
• Answer inquiries pertaining to hotel services, registration, shopping, dining, activities, etc.
• Answer and route incoming calls on phone system
• Communicate with other hotel departments and shifts as need to meet guest’s needs and maintain smooth operation of hotel functions
• All other duties as assigned

Benefits

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Hours:

• A Shift = 6:00 am to 2:30 pm
• B Shift = 2:00 pm to 10:30 pm
• C Shift = 10:00 pm to 6:30 am

Job Type: Full-time

Pay: From $16.95 per hour

Schedule:

• 8 hour shift
• Night shift
• Overnight shift
• Overtime
• Weekends as needed

Work setting:

• In-person

Experience:

• Hotel experience: 1 year (Preferred)

Work Location: In person