Receptionist

Receptionist

Reports to:

Senior Accounting Lead/Office Manager

Job Summary:

This position is the first point of contact with our retail and service customers both in-person and through the phone. This position will work directly with customers, payments, administrative tasks and assist the accounting department as needed with various tasks/projects.

Essential Duties include the following. Other duties may be assigned.

• Greet walk-in customers and phone-in customers in a pleasant, professional, polite, and helpful manner.
• Maintain customer amenities and truck lounge each day.
• Receive customer payments for services, parts, and equipment.
• Research and resolve payment-posting discrepancies as needed.
• Reconciles daily credit card batches.
• Administrative tasks, scanning, filing, etc.
• Assist with accounting tasks/projects as needed.
• Balancing and reconciling cash drawers.
• Mail pick-up
• Data-entry

General Expectations include, but are not limited to:

• Maintain a cheerful and professional attitude.
• Detail oriented.
• Understand the terminology of the business and keep abreast of technological changes in products and services.
• Interact well with others and be a positive influence on employee morale.
• Demonstrate regular and punctual attendance.
• Determine management and quality requirements by asking questions and listening.
• Attending company meetings as required.
• Maintain a follow-up system that encourages follow through with assigned projects.
• Establish personal performance goals that are consistent with company standards of productivity and devise a strategy to meet those goals.
• Review and analyze actions at the end of each day, week, month, and year to determine how to better utilize time and plans more effectively.
• Know and understand the federal, state, and local requirements which govern the company’s business.
• Follow lawful directions from supervisors.
• Understand and follow work rules and procedures.
• Participate in performance management.
• Uphold the company’s non-disclosure and confidentiality policies and agreements.
• Work evening, weekend and holiday work hours as required.

Education and Experience

• High school diploma or the equivalent.
• 6 months to 2 years receptionist experience (equivalent customer service)
• 1 year cash handling and basic accounting experience.
• Ability to read and comprehend and retain instructions and information.
• Professional personal appearance.
• Excellent customer service and communication skills.

Physical Requirements

This position will be primarily in an office setting, with long periods of sitting. There may be stairs to climb, with minimal walking, bending, twisting and/or stopping. Kneeling/squatting will be irregular with minimal lifting to 25 lbs. There will be regular repetitive hand/finger movement, grasping/grabbing with hands, and some pushing/pulling as duties may involve.