QUALITY IMPROVEMENT MANAGER

DUTIES

Assists in the development, implementation and evaluation of the Continuous Quality Improvement (CQI) program and activities that support Agency's objectives in delivering quality client care services.

RESPONSIBILITIES

1. Perform SOCs, Recertifications, and conducts Supervisory visits

2. Makes home visits regularly to render care to patients in their homes, to assess the condition and use of equipment and supplies, and to receive reports of the patient/family satisfaction with care

6. Assists in the implementation of approved recommendations and assessing the Agency’s success in correcting clinical record deficiencies

7. Regularly participates in case conference activities and assures through attendance and record reviews that conferences are conducted and documented in accordance with Agency policy

8. Reviews all reports of complaints, errors, incidents, and grievances to ensure that they are fully documented and properly handled in the time-frame and manner specified by the Agency’s policy

9. Coordinates a program for risk management which encompasses written guidelines and provides for supervision of workers on cases with risk factors, such as: contagious disease, infections, AIDs, hepatitis, high tech therapies, high tech equipment and supplies, and other situations in which the patient or worker is at risk

10. Assists the Agency in evaluating and resolving employee complaints, grievances and turnover issues.

11. Performs other tasks as assigned.

12. Assures the confidentiality of clinical records

13. Promotes and maintains an environment that is compliant with Federal, state and local regulatory agencies

14. Participates in development and implementation of a staff educational program for documentation and Quality Improvement

15. Works with administrative and supervisory personnel regarding home care visits to assure high quality and proper follow-up patient care with regard to patient needs

16. Consults with physicians when necessary to ensure and maintain safe, efficient and quality patient care

17. Performs chart audits and assists with case conferences

18. Participates with other health, civic, education and professional groups

19. Keeps current on local area issues and works with organizations that work to improve the health and welfare of the community

JOB CONDITIONS

1. Position is stressful in terms of meeting deadlines.

2. It requires minimal lifting of office records and printouts.

3. It is a combination of Office and Field work, which may involve sitting, standing, stooping and walking, as well as an inordinate amount of telephone communication.

4. The ability to communicate well, both verbally and in writing is required

EQUIPMENT OPERATION

Utilization of Computer, calculator, multi-line telephone, copy machine, basic medical equipment

COMPANY INFORMATION

Has access to all client medical records, personnel records and client financial accounts which may be discussed with the Executive Director, Director of Finance, Employee Relations and Quality Assurance department staff, as well as outside government agencies

QUALIFICATIONS

1. Must be a Registered Nurse

2. Must be adept at preparing patient charts

3. Must have experience in developing, implementing and evaluating continuous quality improvement programs and activities

4. Must have the ability to demonstrate self-confidence and a positive attitude and maintain enthusiasm and commitment with respect to goal achievement

5. Must have a criminal background check