Senior UX/UI Designer

Join a fast-paced, innovative, data-driven startup named 2021 Best Tech Start ups In Chicago, that is changing the Supply Chain industry through real time tracking and end-to-end visibility.

This is a unique opportunity to join one of Chicago’s fastest-growing startups that is reshaping the logistics industry.  FourKites is looking for a Design champion that will take our products to the next level. The right candidate will live and breathe design that speaks to our customers and guides them through the product experience. You will explore and evaluate possible design solutions that address user needs; test solutions for viability through a range of qualitative and quantitative methods; measure design and user performance to plan for future iterations; work closely with PM and engineering teams to optimize solutions for success and bring to market.

If this sounds like you, and you’re looking to join a hot growing Startup in downtown Chicago in a high-impact role, we want to meet you! 

About you

• Compelling storyteller, able to build empathy and convey the mindset of users to the broader organization.
• Stellar portfolio that demonstrates great typography, layout and motion—all of which showcases creative problem solving through the lens of a compelling visual identity.
• Ability to ask meaningful and impactful questions.
• Excellent listener with keen attention to detail.
• Love collaborating with others; they should also love collaborating with you.
• Naturally inquisitive and love solving problems.
• Embrace ambiguity.
• Learn from failure.
• Passionate about building, prototyping, and continually evolving digital products throughout the product lifecycle.
• You can convey concepts through sketches, flows, wireframes, clickable interactive prototypes, etc. 
• You’re a systems thinker; you can logically visualize complex systems and user interaction flows. 
• You have the ability to learn new tools and do self-guided work within a fast-paced environment.

Responsibilities

• Works with the Quad (Product Owner, Engineering lead, QA) to prioritize features and product enhancements that meet customer needs and deliver value to our users and the business.
• Contributes to early stage discovery and product definition by developing a deep understanding and definition of users, framing the problem, evaluating current state experiences and areas of competitive disadvantage, designing concepts and prototypes.
• Plans and conducts user research, user testing, and other activities that bring user feedback into the product design process; Regularly shares findings and insights with PM and Engineering.
• Facilitates design thinking workshops with customers and internal stakeholders.
• Translates business requirements and user needs into tangible interaction design through detailed user flows, wireframes, and interactive prototypes.
• Mentors and trains junior UX team members to ensure quality of design delivery within the product team and beyond.
• Works with the Director of UX and UX leads to streamline processes, workflows, and templates in support of lean and agile methodologies.
• Stays abreast of design innovations in Supply Chain, UX best practices, interaction design trends and patterns, and tools/topics of interest to the UX community.
• Contributes thought leadership and evangelizes the value of UX to the broader business through lunch & learns, workshops, and other activities.

Qualifications

• Firm understanding of human-centered design and design thinking techniques.
• 3 years of work experience in a product design/visual design/UX role.
• Demonstrated understanding of design, usability, and research best practices and standards.
• Familiarity with web accessibility guidelines and standards (e.g., AA and ADA) is preferred.
• A portfolio of work that demonstrates process/approach and the ability to communicate informed design rationale and value.
• Familiarity with delivering UX artifacts within an agile or lean framework (e.g., design sprints, dual-track agile); prior experience working with a product team is preferred.
• Knowledge of Atlassian JIRA and Confluence platforms for agile collaboration and workflow management is preferred.
• Experience with current design and rapid prototyping software, specifically Figma or Sketch Invision.
• Practical knowledge of analytics/behavioral analytics tools such as Pendo and HotJar preferred.
• Experience with qualitative and quantitative user research methods.
• Experience with A/B and multivariate test design and analysis.

Named one of Forbes’ Next Billion-Dollar Startups, FourKites is on a mission to transform the world’s supply chains with the most powerful technology on the planet. With a customer base that includes 18 of the top-20 food and beverage companies and nine of the top-10 CPG companies, the company combines the largest network of real-time logistics data with machine learning to help its customers lower costs, improve on-time performance and strengthen end-customer relationships. We are a customer-obsessed organization, wholeheartedly committed to helping our customers succeed and drive long-term value. 

The empathy we exhibit with our customers applies internally, as well. At FourKites, a positive work culture is a priority, and team members benefit from structured employee development plans, mentorship and training programs, quarterly review and promotions processes, affinity group memberships and competitive benefits packages. Click here to learn more about our team and our corporate values.

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