Assistant Front Desk Manager

Our Mission: At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would like to be treated ourselves. We are looking for talented, passionate and enthusiastic individuals to join our team and help us meet our objective of being recognized as the company that manages the finest hotels, resorts and residence clubs wherever we are located. Our Team: Four Seasons Hotel Austin is seeking an Hotel Assistant Manager/Assistant Front Desk Manager to join our dynamic Rooms Team. We are looking for someone with excitement and dedication in serving our guests. Satisfying our guests depends on the united efforts of many, we are most effective when we work together cooperatively, respecting each other’s contribution and importance. Your Job: Are you excited about delivering the best Rooms experience to our guests? This position may be the perfect fit for you! The Hotel Assistant Manager is a central part of the Front Office Team. This position primarily oversees the Front Desk team, but will also assist with managing the Guest Services, Front Drive and Housekeeping teams. The primary objective is to ensure our guests have a smooth and pleasant experience from booking through departure. The Hotel Assistant Manager ensures that staff are highly trained, motivated and supervised. As the first impression of the Hotel, this high-profile department carries a special responsibility. This position reports to the Front Office Manager. We are looking for an individual who anticipates, customizes, and services guest’s needs before being asked. As our hotel is open 24/7, 365 days a year, we expect our Hotel Assistant Managers to be flexible in working mornings, evenings, weekends and holidays. We are looking for candidates who have excellent personal presentation, strong leadership and interpersonal skills, ability to prioritize and adapt to the changing needs of the operation, sound problem-solving ability, proficiency in Hotel Property Management Systems including Opera, good business acumen and a passion for service. About You: High attention to detail and custom service skills Previous experience of 2 years required in the Hospitality Industry and Rooms Division, preferably with at least one year in supervisory role and Front Desk knowledge. Strong business acumen, work ethic and communication skills. Ability to develop and grow employees into Supervisory and Management positions. US work authorization is required unless candidate is currently in a managerial position at a Four Seasons location. Current Four Seasons managers may qualify for L-1 visa sponsorship. Learn About Our Amazing Benefits! COMPLIMENTARY Medical, Dental and Vision Insurance after 30 days!!! Room night stays at Four Seasons Worldwide Employee meals prepared by the Four Seasons Culinary Team Dry cleaning and alteration of employee uniforms Parking in Downtown Austin during work shifts DISCOUNTED Discounted public transportation options Four Seasons beds and bedding Gold’s Gym membership ADDITIONAL Vacation, Sick, Twelve (12) Paid Holidays 401k participation with a company matching program 100% Company-Paid Parental Leave Growth opportunities within Four Seasons Want to know more about working for Four Seasons? Visit us at: You Tube: http://bit.ly/WeAreFS Facebook: http://bit.ly/WeAreFS_FB LinkedIn: http://bit.ly/WeAreFS_LI Twitter: http://bit.ly/WeAreFS_TW Instagram: http://bit.ly/WeAreFS_IG See what our employees are saying at: #FSEmployee The greatest strength of Four Seasons is the diversity of our people. Celebrating diversity ensures a strong culture as we build on our foundation of the Golden Rule. The Four Seasons culture journey is continuing to grow with our Diversity, Inclusion and Belonging focus. Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website - https://eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdf Dedicated to perfecting the travel experience through continual innovation and the highest standards of hospitality, Four Seasons can offer what many hospitality professionals dream of -the opportunity to build a life-long career with global potential and a real sense of pride in work well done.