Concierge

2023 Summer Season We are currently looking for a motivated Concierge to join our Front Office Team at Four Seasons Hotel Florence for 2023 summer season! You will have the opportunity to be part of a cohesive team who are truly committed to deliver outstanding service and unique experiences to our guests. At Four Seasons, we follow the Golden Rule in every interaction ensuring our guests and employees feel valued, appreciated and at home with us. About Four Seasons Hotels and Resorts: At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us. About Four Seasons Hotel Florence: Our historic Hotel, with its Michelin-starred restaurant and a locally inspired Spa, is just few steps away from the cultural heart of Florence. The Four Seasons Hotel Florence has the city largest private garden and it is the perfect urban retreat steeped in historic beauty. The Role of Concierge: The Concierge is an integral part of the Front Office Team whose main objective is to ensure our guests are well looked after from the start. This high profile department carries a special responsibility. Our Concierge team is dedicated to accommodating guest requests from the ordinary to the extraordinary. With local knowledge and insights the Concierge team does wonders to enhance guests experiences, making their stay that much more enjoyable. Responsibilities: Handle all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible. Assist customers in all inquiries in connection with hotel services, hours of operations, key hotel personnel, in-house events, directions, etc. Responds to all guest requests in an accurate and timely manner making recommendations based on local knowledge and hotel practices. Resolve customer complaints with the outmost professionalism. Promptly inform the Management team. Process packages, faxes, messages, and mail which may be either outgoing or incoming in an accurate and timely manner. Assure that desk collateral and information for restaurants, museums, attractions, maps, and other local attractions are updated and current. Be knowledgeable regarding activities available in the city and establish close contacts with vendors in these areas in order to provide information, ticketing, and reservations for guests. Utilize a variety of software programs to accurately input special arrangements the guest has made and to assure proper billing. Answer internal and external calls and direct them appropriately in the absence of a Switchboard Operator. Assist with responsibilities and duties in the absence or heavy volume in the areas of Front Desk and Guest Services. Support with any other tasks within the division and/or any tasks assigned to by the management team. Our Ideal Concierge will have: Must have a minimum of one-year experience as Concierge and/or Front Desk experience in luxury hospitality. A motivated approach and desire to work in a team environment focusing on the excellence of our experiences. Attention to detail, the ability to multi task and good problem solving skills are required. Previous knowledge of the city of Florence is preferred. Reading, writing and oral proficiency in the Italian and English language. A third language is a plus. All applicants must hold the legal right to work in Italy. Dedicated to perfecting the travel experience through continual innovation and the highest standards of hospitality, Four Seasons can offer what many hospitality professionals dream of -the opportunity to build a life-long career with global potential and a real sense of pride in work well done.