What are the responsibilities and job description for the Desktop Support I (DESKT007273) position at FPI Management?
The Desktop Support Engineer provides daily local and remote desktop support for our Corporate and Site employees. This position will require most support to be provided over the phone. The candidate must be willing to work on a variety tasks to meet the daily demands in IT. Has technical support experience, strong Windows Operating systems, Office, and networking abilities, excellent interpersonal skills with the ability to establish and maintain rapport with a variety of clients and internal staff verbal and written communication skills, superior technical skills, an eye for detail and an aptitude for logic and problem solving, and is a self-motivated quick learner.
POSITION DETAILS
- Hourly Compensation: $23- $23
- Bonus Eligible
Position Requirements:
- Minimum 2 years’ experience in a similar Help Desk support environment.
- High School diploma or equivalency certificate.
- Valid Driver’s License and insured operable vehicle.
- Must be proficient in speaking, reading, and writing in English.
- Provide technical support over the phone or ticketing system.
- Good understanding of Windows, printers, copiers and mobile devices.
- Install and configure software and computer systems.
- Troubleshoot and resolve issues with software or hardware.
- Maintain procedures that provide technical support to the entire organization.
- Test, evaluate, and make decisions about new technology for the business.
- Willingness to solve complicated problems and see projects through to completion.
- Analytical thinker and problem-solving capability.
- Team-oriented attitude to help other colleagues and departments with technical problems.
- A team player with excellent communication skills. Willingness to constantly learn new skills, try new things, and push the boundaries of your comfort zone
ESSENTIAL ATTRIBUTES
- Embracing and exemplifying our HEART core values and incorporating them into every task performed and every interaction with clients, supervisors, team members, colleagues, residents, vendors, etc..
- Positive influencing, interpersonal and communication skills are essential as a leader and mentor to your team.
Why look at FPI for your next career step? We are one of the largest third-party 100% fee-managed Property Management companies in the nation, an industry leader in both the Conventional and Affordable Housing spaces, managing over 850 communities (~150,000 units) across the country, and employ ~3,500 team members. We offer comprehensive compensation and benefits packages (employee-only employer paid plan available), on-going training, and plenty of opportunities to grow your career. Come join Team FPI!
#WeAreTeamFPI
EEO/EVerify Statements
FPI Management is an Equal Opportunity Employer. All qualified applicants are encouraged to apply. FPI Management participates in the E-Verify program.
IND456
Experience
Required- 2 year(s): IT
Education
Required- High School/GED or better
Licenses & Certifications
Required- Valid Drivers License
Skills
Required- Work Order/Ticketing Sys
- Microsoft Word
- Microsoft Excel
- Google Mail (GMail)
- Google Drive
- G-Suite (Google)
- Craigslist
- Adobe Acrobat
- Internet Use
- Basic Computer Skills
- Customer Service
Salary : $23 - $0
