IT Support Specialist

Position Overview: We are seeking a highly motivated Technical Support Agent to join our team. The primary responsibilities of this role will include providing end-user support by setting up new workstations, assisting with asset management, and performing tier 1 desktop support for both local and remote users.

Key Responsibilities:

• Set up new workstations for employees, ensuring all necessary software and configurations are installed and functional.
• Assist with asset management, including tracking hardware and software inventory, and ensuring compliance with company policies.
• Provide tier 1 desktop support for both local and remote users, addressing technical issues promptly and effectively, regardless of their location.
• Troubleshoot hardware and software problems, escalating more complex issues to the appropriate teams when necessary.
• Maintain documentation of support activities, including resolutions and troubleshooting steps.

Qualifications:

• 1-2 years of experience in a technical support role, preferably in a corporate environment.
• Strong knowledge of desktop operating systems, including Windows and Office 365.
• Familiarity with hardware and software installation and troubleshooting.
• Experience with Microsoft 365 administration, managing users, licensing, and email.
• Excellent communication and customer service skills.
• Ability to work independently and prioritize tasks effectively.
• Experience with ticketing systems and asset management tools is a plus.

Benefits:

• Hybrid work from home schedule
• Competitive salary
• Health, dental, and vision insurance
• Retirement savings plan
• Paid time off and holidays
• Opportunities for professional development and advancement