Donor Database Specialist

Position Summary:

The Donor Data Specialist will serve the mission of Francis House in the Development Department. The Specialist will be responsible for processing incoming donations to Francis House; ensuring the donor software is up to date and that donations to Francis House are managed accurately and efficiently. The Specialist will partner with the finance administrator to reconcile income/giving with deposits. The Specialist will collaborate as part of the administrative team to provide excellent customer service to donors; will assist with processing credit card gifts; and will assist the administrative team with other related activities as needed.

Responsibilities:

• Accept and enter donor contributions in donor software.
• Maintain an updated donor database. Document the department’s donor interactions and inquiries.
• Run and share data analysis reports; contribute to the best outcome of appeals, programs, events.
• Produce tax receipts, donor summaries, donor background, account summaries, special correspondence and other documents upon request.
• Ongoing communication and collaboration with Director of Development. Provides regular updates on initiatives, appeals, and programs. Brings a spirit of positive, team-centered collaboration to the administrative team of Francis House.

Education and Experience:

• Experience supporting a nonprofit preferred 

Knowledge, Skills, and Abilities:

• Excellent interpersonal and communication skills (both verbal and written), superior phone manners and exceptional attention to detail
• Outstanding analytical and problem-solving skills
• Ability to multitask and work under pressure
• Positive attitude, willingness and ability to assist others
• Strong organizational and time-management skills
• Ability to function independently and as a team player
• Computer proficiency in donor database software, MS Office Suite, ability to learn and use development software supporting events campaigns and appeals, and other computer applications

Equipment Used:

• Computer, printer, phone, copier, calculator, postage meter, scanner
• Computer software: Microsoft Office Suite (Outlook, Word, Excel, PowerPoint), Adobe, Donor software

Physical and Mental Requirements:

• Ability to sit, stand, walk, talk, hear, reach, push, pull, lift, use fingers, grasp, feel, and perform repetitive motions of hands or wrists.
• Exert up to 10 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
• Moderate mental and visual attention required. May include significant use of a computer terminal for data entry.

Environmental Conditions:

• Work is performed in a typical office work environment.

Specific Accountabilities:

• Believes in and supports the Francis House mission, vision and values and supports its philosophy of care.
• Sensitive to the needs of those in palliative care.
• Maintains organizational and client confidentiality at all times. 

Benefits

This position offers competitive compensation, an excellent medical insurance plan, dental, vision and 401k with a company match.