Tempermeant |
Punctuality |
Work Ethic |
Underpromise and overdeliver to your teammates and clients |
Attitude |
Teamwork |
Commitment |
Continuous Improvement |
Initiative |
Knowledge |
Stay 100% trained on all Acura and Frank Leta required training |
Product and service knowledge |
Be proficient with dealership softwares and systems |
Skills |
Display exceptional email and phone etiquitte |
Rapport Building |
Customer Service - anticipating and exceeding customer expectations |
Active Listening |
Resolve client complaints and concerns |
Greet clients by name |
Results |
Secure inbound appointments |
Secure no-show appointments |
Secure outbound appointments (satisfaction, loyalty, recalls) |
Foster customer loyalty |
Down time utilization |
Click the checkbox next to the jobs that you are interested in.
Click the checkbox next to the jobs that you are interested in.
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