Billing Specialist I

About Franke

We, the Franke company with its three divisions, are a world's leading supplier of products and services for domestic kitchens, the professional foodservice systems and the convenience store sector as well as for professional coffee making. With around 60 companies, we are at home on five continents. Over 8,000 employees constantly take on new perspectives to identify opportunities and turn them into inspiring, innovative solutions for tomorrow’s demands.

The Franke Coffee Systems division is a leading global provider of state-of-the-art solutions for professional coffee making. Together with our trade partners, we are committed to delivering premium best-in-class in-cup-quality, consistency and beverage variety, as well as ensuring an outstanding customer experience through constant innovation.

About the job

The Billing Specialist I is responsible for billing warranty service incident and/or resolving invoice disputes by conducting a thorough research of an account’s service history to resolve customer’s inquiries in a timely manner. This specialist must learn equipment, procedures, and the appropriate items that can be billed based on the specifics of the service incident. Responsibilities also include crediting rejected warranty claims and may coordinate with operations/branch personnel to have the incident re-billed to the customer as warranted. The position may also include special projects as assigned.

Your tasks

• Coordinates with operations/branches to ensure that rejected warranty claims are properly billed to the customer should a rejection/bill back occur.
• Resolves invoice disputes by conducting thorough research of an account’s service history.
• Maintains up to date information on their equipment, expectations for timeliness and specific standards for billing.
• Ability to work with customers, technicians, and other employees in a courteous and tactful manner to resolve problems.
• Responsible for reducing the amount of rejected invoices that were a result of billing errors.
• Demonstrates accuracy and thoroughness and monitors work to ensure quality.
• Processes service incidents for warranty billing and enters invoicing information.
• Reliable attendance is a must.
• Other duties as assigned.

Requirements

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Customer Service — Knowledge of principles and processes for providing customer service. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction. Excellent goal setting and planning skills
• Economics and Accounting — Knowledge of economic and accounting principles and practices, and analysis and reporting of financial data. Excellent computer and phone skills
• Basic Language Skills - Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations, to customers, clients, and other employees of the organization.
• Intermediate Math Skills - Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry.
• Basic Reasoning Ability - Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations.

Education & Experience

• High School Diploma or GED
• Finance courses and prior related work experience helpful.

Contact details

Manisha Moodley, HR Business Partner - manisha.moodley@franke.com