CUSTOMER SERVICE - TITLE MANAGEMENT SPECIALIST

CLASSIFICATION PURPOSE:

The primary purpose of the Title Management Specialist classification is to, under general supervision, act as a cashier, review, approve and issue documents, and assist customers regarding the issuance of legal documents, vehicle titles, court filings, and notary requirements.

JOB DUTIES:

Assists customers (e.g., businesses, attorneys, general public, governmental agencies, vehicle dealerships, financial institutions), in-person or by telephone, regarding the issuance of legal documents, vehicle titles, court filings, and notary requirements. Reviews documents submitted by customers to determine if sufficient evidence is presented in order to issue a certificate of title. Processes transactions, determining authenticity of documentation, issuance, and transfer of vehicle title documents. Answers questions regarding title procedures, forms, case information, court dates, and routine, daily procedural matters. Directs callers to appropriate section/department. Reviews and approves all electronic titling transactions (e.g., duplicate, replacement, resale, retail, probate, court ordered titles) and verifies authenticity of the documents submitted. Utilizes the following resources in decision making: Ohio Department of Taxation Sales and Use tax laws, State and Federal laws pertaining to the import and export of motor vehicles, Ohio Department of Natural Resources laws and regulations pertaining to the sale and use of watercraft, Ohio State Highway Patrol policies and procedures for salvage and rebuilt motor vehicles, Probate requirements for Ohio counties, motor vehicle titling requirements for other US states, and Bureau of Motor Vehicle fraudulent document procedures.

Acts as cashier to accept and validate money from payment of fees as required for various transactions (e.g., accepts money/checks, makes change, validates and forwards legal documents to appropriate section/division; issues receipts). Balances cash drawer and maintains daily records of all transactions (e.g., purchase of vehicle title, legal, and official documents). Consistently meets cash handling and balancing standards. Enters and interprets data from legal documents and vehicle titles on computer and verifies the accuracy of data. Performs a variety of clerical tasks in order to assist with the efficient operation of the office (e.g., organizes and maintains records and files). Maintains regular and predictable attendance.

These duties are illustrative only and you may perform some or all of these duties or other job-related duties as assigned.

MAJOR WORKER CHARACTERISTICS:

Knowledge of office practices & procedures; agency policies & procedures; government structure & process. Skill in transcription; typing; word processing; equipment operations. Ability to deal with problems involving several variables in familiar context; interpret variety of instructions in written, oral, picture, or schedule form; define problems, collect data, establish facts & draw valid conclusions; comprehend & record figures accurately; add, subtract, multiply & divide whole numbers; copy records precisely without error; complete routine forms; maintain accurate records; prepare meaningful, concise & accurate reports; gather, collate & classify information about data, people or things; handle sensitive inquiries from & contacts with officials & general public; resolve complaints from angry citizens & government officials.

MINIMUM CLASS QUALIFICATIONS FOR EMPLOYMENT:

High school diploma or GED, with six (6) months of clerical experience; or any equivalent combination of training and experience.

Additional Requirements

No special license or certification is required.

Supervisory Responsibilities

Non required.

UNUSUAL WORKING CONDITIONS:

May occasionally work on weekends.