Network Administrator

This technical/administrative professional staff position is responsible for network administration and management; installing, maintaining, and monitoring the Local Area Network; maintaining the Local Area Network/Wide Area Network security, performance, standards, and policies; deploying and administering network servers; reviewing and evaluating vendor products; and providing help desk support as needed.

• Determines needs, oversees planning, installation, setup, support, and documentation of network systems
• Evaluates and recommends network server and storage hardware, software components, and upgrades as required
• Conducts vendor meetings for services, purchasing, and contract management
• Performs project management duties as it relates to defining scope of work, role assignment, deadlines, updates, and training
• Examines vendor work for exactness and contractual obligations
• Manages Local and Wide Area Network by providing access to Network resources and monitoring Network performance
• Administers and maintains Network Resources such as routers, switches, and firewall; administers and maintains System Resources such as server virtualization platforms, servers, storage area networks, workstations, and printers
• Documents procedures, draws network diagrams and communicates networking information to user community
• Problem solves, anticipates, researches, identifies root causes and presents solutions to the Director of Information Technology and/or Court Administration
• Assists with configuration of workstation images for mass deployment as needed
• Responsible for backup and recovery of networking, systems, data hardware and software
• Provides service to customers by answering questions, providing information, and assuring appropriate follow-through and/or resolution
• Communicates with managers, supervisors, coworkers and others maintaining confidentiality; represents the Court and County when assigned. Responds to networking inquiries by coworkers and employees
• Manages, maintains, and provides training for remote network access
• Assists the Director with areas in the department
• Serves as a liaison with networking vendors for support issues
• Responds to Help Desk calls and network alerts twenty-four hours a day, seven days a week via cell phone, remote access or on-site support 
• Performs other related duties as required

The aforementioned duties are normal for this position.  These are not to be construed as exclusive or all-inclusive.  Other duties may be required and assigned.

Knowledge, Skills & Abilities Required to Perform Essential Job Functions: 

• Ability to coordinate, manage, and/or correlate data, including exercising judgment in determining time, place and/or sequence of operations, referencing data analyses to determine necessity for revision of organizational components, and in the formulation of operational strategy.
• Ability to apply principles of persuasion and/or influence over others in coordinating activities of a project, program, or designated area of responsibility. 
• Ability to operate and control the actions of equipment and machinery, requiring the monitoring, adjustment, regulation, and/or setting of multiple conditions.
• Ability to utilize a wide variety of reference, descriptive, advisory and/or design data and information.
• Ability to perform addition, subtraction, multiplication and division; ability to calculate decimals and percentages; may include ability to perform mathematical operations with fractions; may include ability to compute discount, interest, and ratios; may include ability to calculate surface areas, volumes, weights, and measures.
• Ability to apply principles of influence systems, such as motivation, incentive, and leadership, and to exercise independent judgment to apply facts and principles for developing approaches and techniques to resolve problems.
• Ability to exercise judgment, decisiveness and creativity in situations involving the evaluation of information against sensory, judgmental, or subjective criteria, as opposed to that which is clearly measurable or verifiable.
• Ability to exert very moderate physical effort involving lifting, carrying, pushing and/or pulling objects & materials of moderate weight (12-20 lbs). Tasks may involve some stooping, kneeling, crouching, crawling or prolonged standing in light work. Essential functions are regularly performed without exposure to adverse environmental conditions.

In addition to the Essential Job Functions and Knowledge, Skills, and Abilities identified, the following competencies are considered during the hiring process and are integral to the position:

Knowledge, Skills, and Abilities:  

Possesses, acquires, and maintains the technical/professional expertise required to do the job effectively and to create solutions. Technical/professional expertise is demonstrated through problem-solving, applying professional judgment, and competent performance. 

Decision-making/Problem Solving:  

Makes sound, well-informed, and objective decisions promptly. Compares data, information, and input from a variety of sources to draw conclusions. Takes action that is consistent with available facts, constraints, and probable consequences. Applies both rational and creative processes to identify unknown root causes of problems. Based on the situation, decides the best course of action, implements the solution and evaluates the outcome. Calculates and evaluates the long-term consequences of a decision.  

Stress Tolerance:  

Maintains effective performance under pressure. Handles stress in a manner that is acceptable to others and the organization. Stays calm and even-tempered when handling crises, stressful situations, continuous change, or unexpected developments. Able to recover from difficult situations and is seen as a settling influence in a crisis. 

Teamwork:  

Works effectively in a team environment to accomplish organizational goals. Builds constructive working relationships with interested stakeholders to identify and meet mutual goals and objectives. Participates as an active and contributing member of teams with a focus on improving offender outcomes and department goals. Shares information and credit as appropriate for team accomplishments. Helps create and maintain strong morale and a feeling of belonging in his/her team. Acts as if "true success" is the success of the whole team.  

Conflict Management:  

Uses appropriate interpersonal styles and techniques to reduce tension and/or conflict between two or more people, can size up situations quickly, can identify common interests, and facilitate resolution.  Steps up to conflicts and sees them as opportunities. Finds common ground and achieves cooperation without disruption to workflows or interpersonal relationships.  

Cultural Competence: 

Values an inclusive organization where the differences of all people are respected, valued, and utilized towards achieving common goals. Respects and relates well to people from varied backgrounds and understands diverse worldviews. Sensitive to group differences. Sees diversity as an opportunity, respectfully challenges bias and intolerance.  Supports equal and fair treatment. 

Communication: 

Conveys and receives information and ideas through a variety of media to individuals or groups in a manner that engages the listener, helps them understand and retain the message and, invites response and feedback. Keeps others informed as appropriate. Demonstrates effective written, verbal, and listening skills. 

Collaboration:  

Develops and maintains effective working relationships with coworkers and stakeholders using strong interpersonal skills to meet mutual goals and objectives. Obtains cooperation from others. Seeks and encourages win-win alternatives.

Influence:  

Uses appropriate interpersonal skills and techniques to gain support and acceptance for ideas or solutions. Uses influencing strategies to gain mutually beneficial agreements. Seeks to persuade rather than force solutions or impose decisions or regulations and recognizes personal autonomy of others.

Dependability and Reliability: 

Personally responsible. Completes work in a timely, consistent manner and is committed to being available during business hours to further organizational goals. Demonstrates regular and punctual attendance and arrives prepared for work. Committed to doing the best job possible and diligently follows through on commitments.   Consistently meets deadlines.

• Bachelor’s degree in Information Technology or related field or equivalent experience 
• Three years’ experience:
  • Network (LAN/WAN/WLAN) administration
  • VMware administration
  • Microsoft Active Directory administration

• Certifications in Cisco Network Administration
• Certifications in VMware Data Center Virtualization
• Certifications in Microsoft Systems Administration
• Experience with Veeam Backup Software
• Experience with HP Nimble SAN or similar SAN storage solution
• Experience with Office 365 Administration

Salary : $80,891