Property Management Assistant (Part-Time) $19-21/hr

FRANKLIN COUNTY REGIONAL HOUSING &

REDEVELOPMENT AUTHORITY
241 Millers Falls Road • Turners Falls, MA 01376

Telephone: (413) 863-9781 • Facsimile: (413) 863-9289

Property Management Assistant

The Franklin County Regional Housing and Redevelopment Authority (HRA) serves the housing and

community development needs of the twenty-six towns of Franklin County, Massachusetts. We work with

residents to successfully access a wide variety of housing resources. We also work with the municipalities

of Franklin County to apply for and administer grant funding for various infrastructure and community

development projects.

Position Overview: The Property Management Assistant provides a range of clerical, administrative and

intake services in support of the Property Management Department. The Property Management

Department manages the overall resident management duties of the public and private affordable housing

properties owned and/or operated by HRA.

Job Class: Part-time (15 hours a week), Non-Exempt

Supervision Received: Works under the supervision of the Director of Property and Asset Management

Supervision Given: None

Principal Duties:

1. Aid in supporting state-aided public housing and private housing waitlists.

2. Preparing mailings for annual recertifications, waitlist screening packets, and other documentation

as assigned.

3. Assist with applicant intake to answer basic questions or route callers/visitors to the proper staff

member.

4. Assist with the rent collection process by contacting tenants with past-due balances and start small

claims procedures, when required.

5. Review applications for completeness and accuracy.

6. Scan and upload documents as decided by Property Managers.

7. File and manage paperwork as assigned.

8. Perform other related duties as assigned.

General Responsibilities:

1. HRA is a public agency operating for the benefit of all citizens. Personnel shall conduct themselves

in a manner respectful of all clients and shall adhere to HRA's mission and goals. Personnel shall act

in such a way as to create a positive image of the Agency.

2. Personnel will act in a professional manner while relating to HRA staff, clients and business

contacts seeking to resolve differences or complaints through appropriate agency procedures.

Rental Assistance • Housing Development • Housing Management • Community Development

Municipal Assistance • Rehab Financing • Housing Counseling and Education • Public Infrastructure

Equal Housing Opportunity

3. All personnel are responsible for adherence to HRA personnel policies, including the prevention of

conflict of interest, misuse of funds, or abuse of trust and are responsible for reporting known

misconduct to an Executive officer.

4. All personnel shall respect the legal and moral rights and privacy of confidential information due to

all clients and are responsible for upholding HRA's affirmative action policies.

Minimum Qualifications:

1. One (1) year of administrative experience preferred.

2. High school degree or equivalent.

3. Experience in a position requiring discretion, ensuring confidentiality of client and personnel data.

Additional Qualifications:

1. Demonstrated people skills, including the ability to develop and support professional working

relationships with tenants, applicants, and colleagues.

2. Excellent organizational skills and attentiveness to detail.

3. Initiative, ability, and judgment to work independently and set priorities for work.

4. Ability to communicate effectively both verbally and in writing. Ability to compose basic

correspondence with minimal guidance.

5. Knowledge of the use of standard office equipment including, but not limited to computers,

telephone systems, photocopiers, calculators, and scanners.

6. Proficient with the Microsoft Office Suite programs, with particular attention to Word and Excel,

and the ability to learn new computer programs with ease.

7. Ability to make and check accuracy of simple arithmetic computations.

8. Spanish fluency is a plus.

Salary and benefits are according to state and federal law, Board approved personnel policies and budget.

HRA is an Equal Opportunity/Affirmative Action Employer.

Board Approved: 8/8/2019 Vote # 17-336