Web Designer

Department: IT

Employment Type: Full Time

Location: US - Indiana - Fort Wayne

Description

Key Responsibilities

• Design UI for websites and web applications to support business requirements.  
• Communicate how a design accomplishes a stated goal; able to explain design choices.
• “Design in code”, directly in HTML to hand off to the development team.
• Good understanding of working with content management systems.
• Provides accurate estimates of the time required to complete design tasks. 
• Produces quality design mockups for business review.

• Participates as a resource on project led by others.
• Completes assigned project tasks on time and with high quality. 
• May oversee website projects, aiming to develop project management skills.

• Responds to internal customers to resolve their technology problems. 
• Enters and manages Incident and Service Request tickets in ServiceNow, IT Service Management Application. 
• Occasionally provides off-hours support on evenings and weekends and participates in an on-call rotation as needed. 
• Must maintain or exceed Service Level Agreements for Incident Resolution. This will be measured based on Incident Duration for the team.
• Analyzes Incident Tickets and performs root cause analysis to identify and prevent reoccurring problems. 

• Ensures business continuity by recording all changes and requests in ServiceNow. 
• Ensures changes are completed with proper documentation for SOX compliance.
• Reviews the forward schedule of changes for potential conflicts.

Skills Knowledge and Expertise

• Excellent visual design skills.
• Coding – Designs, codes, and documents to deliver business outcomes.
• Good understanding of search engine optimization principles.
• Proficient understanding of cross-browser compatibility issues.
• Communication – Delivers accurate, clear, and concise messages orally and/or in writing.
• Problem Solving – Uses a logical, systematic search for the source of a problem, determining the most likely cause by eliminating potential causes of a problem.
• Decision Making – Identifies and understands issues, problems, and opportunities; compares alternatives and makes timely decisions.
• Business Process Knowledge – Understand the process steps and purpose of the important business processes used by internal and external customers.
• Requirements Definition – Elicits and documents a clear, concise, and agreed set of user interface design requirements. 
• Testing – Plans and facilitates validation activities to ensure a technology solution meets defined requirements.

• Bachelor’s degree in computer science, computer information systems, related degree, or equivalent work experience (preferred).
• 2-3 years of related experience (preferred). 

Why Work at Franklin Electric?