Application Support Analyst

Do you have experience providing IT support within a legal environment?

Are you comfortable providing technical and litigation support to experienced attorneys?

We are partnered with a leading legal firm to hire an Applications Support Analyst whose primary role is providing day-to-day technical support and maintaining software applications, with a focus on practice management, word processing, templates, legal research, and document management systems.

What experience do you need?

• Proficiency with Office 365.
• Proficient in managing Windows 10/11 operating systems.
• Strong experience with a diverse array of Legal and Business applications, such as iManage Desksite/Work 10, various Litera products, Adobe Acrobat DC, Chrome, Edge, Office add-ins, Zoom, and MS Teams, is a prerequisite.
• Experience working with attorneys, project managers and case teams on litigation matters, providing computerized support to help attorneys plan, organize, research, analyze, argue, and present their cases in a more cost and time-efficient manner.
• Proficient in printer setups and management of printer drivers.
• Azure experience is advantageous.
• Comprehensive knowledge of user profiles, encompassing both local and roaming configurations.
• Familiarity with light application packaging utilizing management suites like Microsoft Configuration Manager is advantageous.
• Dedicated to delivering exceptional customer service with a primary focus on ensuring user satisfaction.
• Demonstrated proficiency in analytical thinking and problem-solving.
• Exceptional communication and interpersonal skills, fostering effective collaboration and rapport with colleagues and users alike.
• Capable of thriving both independently and as a collaborative team member.
• Proactively embraces opportunities to learn new technologies and adeptly adapts to evolving environment