Support Services Coordinator

Job Summary

The Support Services Coordinator is responsible for providing outstanding service to our clients while supporting food operations and volunteers during pantry operations. The person in this role exemplifies a positive attitude fostering a welcoming, supportive environment for clients, volunteers, donors and co-workers.

Duties and Responsibilities

Client Services

• Oversee the Home Delivery Program, including providing information necessary for client calls (choices, roster), greeting home delivery volunteers (I.e., packing and delivery)

• Assist with in person shopping opening procedures, including preparing for client check-in, greeting volunteers, receive food and product drop-offs, and participating in the morning huddle

• Assist with training for volunteers in client service areas of critical need or advanced skill, including Oasis Pro

• Provide phone reception, process messages, return calls, schedule client appointments

• Work closely with the Client Services Manager to
• be a resource for volunteer Client Leads on new client registrations, answer questions, and trouble shoot daily shopping (e.g., computer issues, walk-ins, late appointments, etc)
• identify additional client needs, client issues, and/or opportunities to better serve our clients (e.g. SNAP application assistance, transportation concerns, understanding HIP/Farmer’s Market)

Volunteer Services

• Assist with scheduling and shift coverage for volunteers, including cross training on volunteer management software

• Provide direction and coordination assistance for volunteer and community collaborative functions as needed

Support Services

• Oversee the Weekend Backpack Program, updating school numbers each week per Client Services Manager, manage set-up/stocking/inventory, assign choices, and greet volunteers/drivers

• Work with Warehouse Manager and Operations Director on daily inventory needs (what to push, restocking) and volunteer needs (covering for an absent volunteer)

• Assist the Data Volunteer and act as back up for reporting needs

• Assist with large food donation events, including but not limited to Stamp Out Hunger.

• As needed, assist Operations Director with shopping to meet client needs, preparation of client food bags, coverage for Home Delivery or Mobile Panty, etc.

• Perform other related duties as assigned

Skills and Competencies

· Ability to function in a fast-paced environment while adapting to ever-changing conditions on a daily basis

· Demonstrated computer skills and aptitude for learning new programs and applications

· Excellent interpersonal skills

· Ability to work independently and collaboratively with Pantry staff, volunteers and clients

· Excellent organization, time-management, and task-management skills

· Some knowledge of food safety ideal but not required

· Conversational or working proficiency in Spanish a plus

Physical Requirements

· Light/moderate physical effort required in lifting and moving food and refreshing stock. Up to 50 lbs per box in some cases.

· Ability to drive a small duty light box truck a plus

Education and Experience

· Experience in a client facing role

· Experience with populations facing food or economic insecurity or other social determinants of health

· Valid driver’s license in good standing

Job Type: Part-time

Pay: $20.00 - $21.00 per hour

Expected hours: 20 per week

Benefits:

• 401(k) matching
• Paid time off
• Retirement plan

Schedule:

• 4 hour shift
• Weekends as needed

Experience:

• Working with people experiencing food or economic insecurity: 1 year (Preferred)
• Client Facing Role: 1 year (Preferred)

Language:

• Spanish (Preferred)

License/Certification:

• Driver's License (Required)

Ability to Commute:

• Franklin, MA 02038 (Required)

Work Location: In person