Sales Administrator/Expeditor

Department: Sales

Reports to: V.P. Sales

Job Type: Full-time

Hours of work: 8 Hours per day Mon – Fri; Saturdays as needed

Position Summary:

The Sales Administrator/Expeditor is responsible for creating long-term, profitable sales growth by providing timely, attentive, pleasant service to customers and ensuring their needs are met in a manner that reflects positively on Franklin Industries.

Duties and Responsibilities:

• Promote and establish top safety awareness company-wide
• Strong understanding of the company’s sales process
• Utilizes a daily galvanizing and powder coating trucking report for the Sales Department to review and publish weekly to the Executive Committee
• Keep current with Customer Relations module in Sage, Sage software, MS office products, and pdf documents
• Explore and document customer needs and changing demands
• Process Highway invoicing
• Assist with competitive sealed bid opportunities and tracking of low bidders
• Create, enter and follow up on CRM price quotes
• Monitor and send out pricing for internet inquiries
• Access Sage programs for customer and production needs
• Create a sales prospecting log, make cold calls and provide a weekly call report
• Prepare customer credit forms and backup information for Highway and Farm
• Establish and maintain continuous improvement (2 Second Lean), problem solving (KATA technique), and Root Cause analysis
• Maintain ISO 9001:2015 departmental standards
• Be a general “back up” for Sales team

Qualifications:

• Associate degree in Business Administration or Retail and Sales Management required
• 2 years of sales experience required
• 5 years of customer service/inside sales preferred
• Professionalism, patience, and a “people first” attitude
• Strong customer service and interpersonal skills
• Strong communication skills, both written and verbal
• Works well independently and in a team environment
• Self-motivated, fast learner; exceptional problem solving abilities
• Efficient multi-tasker in fast-paced, changing environment
• Experience with CRM and Sage software a plus
• Proficient in Microsoft Word, Excel, and Outlook

Working Conditions:

• Standard office environment

Physical Requirements:

• Ability to sit for extended periods of time
• Ability to occasionally stand or walk
• Ability to lift items (occasionally more than 10 lbs.)
• Various repetitive motions – keyboarding

Essential Job Functions:

• Answer phones and redirect as appropriate
• Develop current and new customer accounts
• Build customer relationships and customer outreach
• Provide LTL freight quotes to Sales Department
• Resolve product or service problems by clarifying the customer complaint, determining the cause, selecting and explaining the best solution, expediting corrections or adjustments, and following up to ensure resolution.

Machines/Equipment Used for Position:

• Phone
• Computer/iPad
• Projector
• Copy/Fax/Scan machine
• Postal machine
• Teleconferencing equipment/software

Other Duties and Projects as assigned