HEALTH INFORMATION TECHNOLOGY ANALYST I

JOB SUMMARY: Under the supervision of the IS Director, performs activities in Epic focused on meeting all the technical needs, care management functions, value-based care programs, and community health needs aligned with Franklin Primary Health Center’s (FPHC) mission statement. The position requires Ambulatory and Healthy Planet build experience.

ESSENTIAL FUNCTIONS:

1. Provides a secure, effective, integrated patient care delivery system that continually improves outcomes, reduces cost, increases efficiency, and enhances patients' experience.

2. Demonstrates a good knowledge base of Epic system, comprehends technical documentation, and applies that knowledge to business solutions and process improvement.

3. Evaluates new releases of the Epic system and recommends which new features to implement.

4. Performs routine analysis to include evaluation of hardware and software based on end user criteria.

5. Maintains up-to-date application knowledge for assigned applications/process areas with system specification and technical documentation.

6. Creates, designs, reviews, and implements system wide test scripts, including negative and regression testing, and materials for end-to-end workflow testing.

7. Participates in team members, customers, vendors, and stakeholders meetings to identify issues with current systems and to gather requests/requirements for new systems on a regular basis.

8. Troubleshoots issues or system deficiencies and initiates escalation procedures with minimal supervision as required.

9. Provides support to the Helpdesk and resolves tickets assigned in Helpdesk software.

10. Performs other duties as assigned.

QUALIFICATIONS:

EDUCATION/EXPERIENCE: GED required. Experience with technology or in a technology related field. Possess two (2) or more years' experience in Healthcare Information System.

KNOWLEDGE, SKILLS AND ABILITIES: Possess ability to rationally make decisions. Demonstrate exceptional interpersonal, organizational and planning skills. Possess excellent verbal and written communication skills and the ability to provide end-user training. The position requires Ambulatory and Healthy Planet build experience.

CERTIFICATION, LICENSES, REGISTRATIONS: Epic certifications, project management, or clinical licensure strongly desired.

Job Type: Full-time

Pay: $28.00 - $36.00 per hour

Benefits:

• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Retirement plan

Schedule:

• Monday to Friday

Education:

• Associate (Preferred)

Experience:

• IT: 1 year (Preferred)
• Desktop support: 2 years (Preferred)
• Network support: 1 year (Preferred)

Work Location: In person