Guest Service Associate

FRAZIER HISTORY MUSEUM JOB DESCRIPTION

TITLE: Guest Services Associate

RESPONSIBLE TO: Manager of Retail and Guest Services

FLSA STATUS: Non-Exempt / Hourly / Level

POSITION PURPOSE AND OBJECTIVES:

Perform sales and customer service duties under the direction of the Operations Supervisor and the Director of Visitor Experience providing all guests with a helpful and welcoming experience.
***Please Note: Applicants must be at least 20 years of age and be available to work Sundays. ***
ESSENTIAL JOB FUNCTIONS:

· Sell merchandise and assure customers’ satisfaction.

· Sell admission to the museum

· Sell package bourbon and other spirits to guests

· Act as a concierge in the Kentucky Bourbon Trail Welcome Center, answering questions about Ky bourbon heritage.

· Sell tickets to special events, camps, lectures and all other events.

· Work in the museum parking lot – greet all parkers and guest and collect parking fees.

· Answer the museums main phone line and provide information to all callers.

· Maintain cleanliness and orderliness of the store

· Check-out customers and bag merchandise.

· Assist in receiving, stocking and displaying merchandise.

· Perform cashier duties at Customer Service desk.

· Promote and sell memberships.

· Assist all guests to the museum, with an emphasis on excellent customer service.

· Assist in special events or program set-ups, whenever necessary.

· Assist with other duties as directed by Manager, Assistant Manager.

JOB QUALIFICATIONS:

· Some retail and or customer service experience.

· A helpful, friendly attitude to welcome and help all guests and your work colleagues.

EXPECTED KNOWLEDGE, SKILLS AND ABILITIES (prime examples, but not all-inclusive):

· Demonstrates a professional demeanor, initiative, confidence and creativity.

· Possesses excellent oral communication skills, with strong interpersonal skills.

· Able to work independently and complete tasks and projects.

· Demonstrates good judgment and problem-solving abilities.

· Accepts accountability for timely results and attention to detail.

· Is flexible and willing to embrace change/shift priorities on a regular basis.

· Is a team player and committed to the goals and ideals of the Museum.

· Maintains confidential information.

· Ability to work flexible hours including weekends and holidays.

WORKING & PHYSICAL CONDITIONS:

· Generally works in a retail setting during Museum hours but must be available to work flexible/additional hours as needed.

· Typical physical demands include sitting at counter, walking, standing for long periods of time, climbing stairs, hearing, and lifting and carrying up to 20 lbs.

· The position may require occasional travel, including but not limited to trips to acquire supplies, attend events, etc, all of which may at times be outside of and/or in addition to normal working hours.

· Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Job Type: Part-time

Pay: $7.84 - $18.21 per hour

Benefits:

• Employee discount
• Flexible schedule
• Paid time off

Shift:

• Day shift
• Morning shift

Weekly day range:

• Monday to Friday
• Weekend availability

Ability to commute/relocate:

• Louisville, KY 40202: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Basic math: 1 year (Required)
• Customer service: 1 year (Required)
• POS: 1 year (Preferred)
• Sales: 1 year (Preferred)

Shift availability:

• Day Shift (Preferred)

Work Location: One location