What are the responsibilities and job description for the Member Success Agent position at Freedom in Motion?
Freedom in Motion is looking to hire a Member Success team member!
We are a parkour gym in Murrieta. Freedom in Motion teaches parkour to local families with a mission of bringing more play and fun along with a healthier lifestyle to families in the area. Our program has a huge positive impact on kids, you will play a role in creating that impact!
Join our Member Success team. This team helps all of our members achieve their goals, provides customer service, and helps onboard new members.
This position requires someone who has the following personality traits.
- Is a people-person
- Can organize and facilitate a family-friendly party
- Manages well in difficult conversations
- Loves connecting with & helping others
- A great communicator and listener
- can work with spreadsheets & workflows
- Able to follow processes and follow directions.
Weekly tasks
Your goal in this position is to help our members achieve success while they are with us! This position is focused on our current members. From helping them with their membership-related questions to setting goals, and even throwing monthly members-only parties!
- Customer service emails
- Customer service calls
- Goal setting with clients
- welcoming new members
- chatting online with clients
- throwing monthly parties with our members
If you have a fun and friendly personality and are ready to join a team of upbeat active individuals then please apply!
This position offers a lot of work-from-home opportunities, however, you will need to frequently be in the gym to make personal connections.
Job Types: Full-time, Part-time
Pay: $16.00 - $18.00 per hour
Benefits:
- 401(k)
- Flexible schedule
- Paid time off
- Work from home
Schedule:
- Day shift
- Monday to Friday
- Self-determined schedule
- Weekend availability
Supplemental Pay:
- Commission pay
COVID-19 considerations:
This position offers a lot of work-from-home opportunities, however, you will need to frequently be in the gym to make personal connections. The gym its self has a number of covid safe precautions in place. Ask your interviewer for specifics if you need.
Education:
- High school or equivalent (Preferred)
Work Location: One location
Salary : $16 - $18