Application Support Specialist
Job Posting for Application Support Specialist at Freeman Company
About Us
Freeman is a global leader in events, on a mission to redefine live for a new era. With a data-driven approach and the industry’s largest network of experts, Freeman’s insights shape exhibitions, exhibits, and events that drive audiences to action. The integrated full-service solutions leverage a 96-year legacy in event management as well as new technologies to deliver moments that matter.
Summary
Proper support for CAD and DCC applications is vital to the Design organization. The users work daily in AutoCAD, Vault, 3ds Max, Sketchup, and Adobe CC apps. Keeping the user’s software toolsets working efficiently will be the primary responsibility of the Application Support Specialist.
The Application Support Specialist will work closely with users in the Design organization to troubleshoot issues and fix problems that arise day-to-day. This role will work closely with functional leads in design, evaluate system issues, and determine the root cause. The Support Specialist will also maintain the Design software library, ensuring that current software releases are documented and available, deprecated releases are appropriately archived, and new releases are evaluated/tested before being integrated into the Freeman Design toolkit.
This position will support our Design Enablement team and is eligible to work a remote schedule.
Essential Duties & Responsibilities
- Support Design end user issues with CAD and DCC applications
- Escalate software issues to IT as necessary
- Document installation procedures for software packages
- Maintain Design software library
- Support users in other departments as necessary
- Evaluate and test new software releases
- Report bugs and issues to internal development and third parties
Education & Experience
REQUIRED
- Bachelor’s degree or higher in Computer Science, Engineering, Product Design, or equivalent experience.
- Minimum 3 years experience supporting CAD and DCC applications
- Experience supporting users in Architecture, Construction or Manufacturing
- Ability to proactively solve problems and address conflict
- Knowledge of Autodesk and DCC applications (AutoCAD, 3ds Max, Adobe CC, Sketchup, etc)
- Good written and verbal communication skills
- Excellent troubleshooting skills
PREFERRED
- Advanced degree in a technical field
- Experience as a Systems Engineer
- MCSE or MCSA certification
- Experience working with remote and outsourced teams
Travel Requirements
Diversity Commitment
At Freeman, our commitment to diversity and inclusion is helping us to create not only a great place to work, but also an environment where our employees, our customers and our communities around the world can reach their goals and connect with each other. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status and other characteristic protected by federal, state or local laws.
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Salary.com Estimation for Application Support Specialist in Dallas, TX
$72,026 to $91,779
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