Help Desk Personnel - IT

Description

Position Overview: 

Freeman Webb Property Management Company is seeking a dedicated and customer-oriented Help Desk Support Specialist to join our property management team and provide essential technical assistance to our employees in a Microsoft-centric environment. The ideal candidate will possess strong problem-solving skills, excellent communication abilities, and a deep understanding of Microsoft technologies to effectively address end-users' IT-related issues. As a Help Desk Support Specialist, you will play a critical role in maintaining the efficiency and functionality of our organization's technology infrastructure.

Requirements

Key Responsibilities:

· Technical Support: Provide first-line technical support to employees, addressing inquiries and resolving issues related to Microsoft software, applications, operating systems, and hardware components.

· Issue Resolution: Diagnose and troubleshoot technical problems reported by end-users, employing systematic and effective problem-solving methodologies. Escalate complex issues to higher levels of support when necessary.

· User Guidance: Offer guidance and step-by-step instructions to users on Microsoft tools and applications, aiding in software installations, updates, and usage best practices.

· Remote Assistance: Utilize remote support tools to provide assistance to off-site employees, ensuring their technical challenges are resolved promptly and efficiently.

· Ticket Management: Maintain a detailed record of user inquiries, issues, and solutions by accurately documenting them in the help desk ticketing system. Ensure timely follow-up and closure of open tickets.

· Hardware Maintenance: Assist in the setup, configuration, and troubleshooting of desktops, laptops, printers, and other peripheral devices running on Microsoft platforms.

· Software Deployment: Facilitate the deployment and updates of software and applications, ensuring proper licensing and compliance with company policies.

· Documentation: Contribute to the maintenance of a comprehensive knowledge base and documentation repository for common technical issues, solutions, and best practices.

· Collaboration: Collaborate with cross-functional teams to address systemic issues, contribute to IT projects, and provide input on technology-related decisions.

· Network Monitoring and Maintenance: Assist in monitoring the organization's network infrastructure for performance, security, and connectivity issues. Identify and address anomalies to ensure optimal network operation.

Qualifications and Requirements:

· High school diploma or equivalent; bachelor's degree in Information Technology or related field preferred.

· Proven experience as a Help Desk Support Specialist or similar role in a Microsoft-focused environment.

· Proficiency in Microsoft Windows operating systems (Windows 10, Windows 11), Microsoft Office Suite, and common Microsoft productivity tools.

· Familiarity with Azure AD, Microsoft 365, and SharePoint.

· Excellent communication skills, both written and verbal, with the ability to convey technical information clearly to non-technical users.

· Strong problem-solving skills and the ability to diagnose and resolve technical issues efficiently.

· Customer-focused attitude with a dedication to providing exceptional user support.

· Basic understanding of networking concepts, protocols, and technologies.

· Familiarity with network devices such as routers, switches, firewalls, and access points.

· Professional certifications such as CompTIA A , Microsoft Certified: Modern Desktop Administrator Associate, or similar, would be a plus.

· Experience with remote support tools and ticketing systems is desirable.

Working Conditions: 

This position typically operates in an office environment, but remote work may be required on occasion. Flexibility in work hours may be necessary to accommodate user needs and occasional after-hours support.  

If you are an IT professional with a passion for assisting others and a solid grasp of Microsoft technologies, we encourage you to apply for the Help Desk Support Specialist position. Join our team and help us ensure seamless technology operations for our organization.

To apply, please submit your resume and a cover letter detailing your relevant experience and highlighting your achievements.

At Freeman Webb, we're not just offering a job, but a fulfilling career in property management. We believe in the power of teamwork and prioritize a supportive work environment where collaboration thrives. Our brand value, "Support Each Other, Above all We're a Team," sets the tone for how we operate. We are committed to working together, empowering one another, and fostering an atmosphere where everyone's opinion and feedback are valued.

In addition to a fulfilling work culture, we provide our employees with competitive benefits, including a 401K plan, paid time off, and other valuable perks. We understand the importance of work-life balance and strive to create an environment where our employees can thrive both personally and professionally.

When you join Freeman Webb, you become part of a family. We believe in promoting from within and nurturing the growth of our teams. Professional development and consistent training are at the core of our approach, ensuring that our employees have the tools and knowledge to excel in their roles. We celebrate our collective achievements and recognize the contribution of our diverse teams, which has earned us the honor of being named a Top Workplace in multiple cities year after year.

If you are seeking a career that offers growth, a supportive team environment, and the opportunity to make a difference, join us at Freeman Webb Company. Together, we inspire each other to take ownership of our actions and create a positive impact. Apply today and embark on a rewarding journey with us.

EOE