What are the responsibilities and job description for the Service Dispatcher position at Freightliner of Broward?
Service Dispatcher
Up to $25.00/HR
Our flagship location in Pompano Beach, Florida, is looking for individuals looking to grow their career and that want to have an opportunity, based upon performance and aptitude, to become an integral part of the team in a very busy shop.
Job Overview
The Service Dispatcher supports the Service Department by providing phone and dispatching assistance for the distribution and tracking of service repair orders.
Job Responsibilities
Plan and control the flow of service and repair work through the service department in a professional and timely manner
- Implement and maintain effective dispatch processes and procedures
- Schedule and dispatch service work to facilitate maximum productivity according to dealership policy and the tech skill level required
- Prioritize workload and required service/repair orders to ensure proper and prompt attention, always striving to achieve the highest level of customer satisfaction
- Communicates order status with service advisors and technicians
- Ensure each repair order is reviewed for proper documentation, including but not limited to the cause and correction of the repair, the punch time for each order, ensuring that the assigned work as provided on the order has been completed by the technician, and ensuring labor and parts charges are properly listed and billed
- Close and book all repair orders
- Maintain high level of customer satisfaction ratings
- Maintain a safe and clean working environment by complying with procedures, rules, and regulations
- Contribute to team efforts by accomplishing a high level of customer satisfaction ratings and achieving departmental goals
- All other duties as may be assigned by manager
Job Skills / Requirements
- Knowledge of CDK and/or CDK electronic dispatching preferred
- Ability to work in fast pace and challenging environment
- Strong customer service and excellent communication skills are required
- Able to read and comprehend instructions and information
- Ability to work with computers
We have a fantastic benefits package with zero $ deductible health insurance, as well dental, vision, life insurance, paid vacation and much more.
Job Type: Full-time
Pay: $25.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Experience:
- Dispatching: 1 year (Preferred)
License/Certification:
- Driver's License (Preferred)
Work Location: One location