Assistant Manager

At French Truck Coffee, we give the credit of our success to our team and their management. In efforts to continue to grow further into our success, we are looking to hire an Assistant Manager for our Garden District location at 2917 Magazine St!

As an ideal candidate for this position, you need to possess the ability to teach and lead, the ability to understand and assist in executing short and long term business goals, and a clear and effective communication style. We pride ourselves on the quality of our offerings and our outstanding customer service. As Assistant Manager, you will be responsible for helping your General Manager make sure your store is up to company standards and your team is being utilized to their best abilities. You will be responsible for making sure that every employee upholds the company culture and customer service standards.

We are looking for someone who is self starting, organized, and passionate about what they do. If this position sounds like you, please send your resume and cover letter on why you feel that you are the best candidate for this position.

Assistant Manager Responsibilities and Duties:

• Is Acting Manager-on-Duty on Manager’s days off and vacation
• Is able to complete tips and deposits when needed
• Is in charge of delegating all deep cleaning tasks
• Places orders when needed: coffee, supplies, merchandise
• Clearly communicates business needs to other employees and filters down communication from the store manager to the team
• Is aware of the morale of the team and contributes to creating a positive, friendly and welcoming atmosphere to customers and team members
• Maintains and encourages “Customer Comes First” attitude
• Communicating with their store manager about employee performance: pros and cons
• Maintains a cool, calm and collected demeanor during peak business periods
• Demonstrates efficient and thorough work ethic to other employees. Always leading by example
• Engaging with the team to create positive, motivating relationships
• Makes sure all immediate store needs are taken care of or delegated to the right person at the right time
• Provides feedback to employees, corrective and/or positive
• Places barista’s in position for best workflow. (i.e. register, floater, bar - Who is best fit for each station?)
• Runs breaks efficiently and cuts labor where needed
• Ensures store is stocked, cleaned and prepped
• Trains new hires on register, customer service expectations, flow of business, overall store cleanliness
• Assistant Manager positions are considered to be developmental positions with the possibility to grow into a General Manager position

Work Environment:

• Cafe setting: variety of coffee, beverage and food offerings
• Concrete/hard floors: mats behind counter for employee support
• Dish area: triple sink for cleaning appropriate small-wares
• Kitchen (select locations): hot surfaces, prep area, stock room

Uniform:

• French Truck Coffee shirt - provided by company
• Clean pants/shorts/skirts/etc - no distressing
• Closed toe/closed heel, non-slip shoes
• Tattoos welcome! (however, no face/neck tattoos for FOH employees)
• Piercings allowed: nose, septum, medusa, philtrum, labret, ears

Scheduling:

• 5 shifts a week - a combination of open/mid-shifts/closes
• Full time is 35-40 hours per week
• Weekend availability

Pay:

• Assistant Managers start at $15/hr tips - average income of $19-$26/hour
• Credit card tips on bi-weekly paycheck
• Employees eligible for raise every 6 months with review

Benefits:

• Paid Time Off (PTO) offered at 6 months of employment
• Benefits (health, vision and dental) available at 12 months of employment
• Free drinks and shift meal during shift
• Weekly free take-home coffee
• Discounts at all FTC locations

Other Requirements:

• All employees (current and prospective) must be fully vaccinated and boosted against Covid-19 and be able to provide proof - or in the process of doing so

Job Type: Full-time

Pay: From $15.00 per hour

Expected hours: 35 – 40 per week

Benefits:

• 401(k) matching
• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Paid training
• Vision insurance

Experience level:

• 1 year

Restaurant type:

• Coffee shop

Shift:

• 8 hour shift
• Day shift
• Evening shift
• Morning shift

Weekly day range:

• Every weekend
• Weekends as needed

Experience:

• Management: 1 year (Preferred)
• Barista: 1 year (Required)

Ability to Relocate:

• New Orleans, LA 70115: Relocate before starting work (Required)

Work Location: In person