What are the responsibilities and job description for the Front desk coordinator position at Fresenius Medical Care?
PURPOSE AND SCOPE :
As the Patient Services Coordinator, this position coordinates scheduling, pre-procedure communication, medical record documents, EMR demographic data entry, requirements for payers and Revenue Cycle, greets patients and answers multi-line telephone and fax.
PRINCIPALDUTIESANDRESPONSIBILITIES
Schedule and input all appointments scheduling module in a timely and efficient manner. Assure all pre-procedure / preoperative activities are scheduled or completed.
Manages patient cancellations, center cancellations ( equipment issues) and additions to schedule in accordance to center scheduling parameters.
Print patient schedule and pull patient charts daily.
- Facilitates the admission process by professionally greeting all patients and visitors and obtain patient identification and insurance information to initiate admissions process.
- Assemble, file and maintain patient medical records and financial records in a confidential and secure manner
- Complete front-end process of billing procedure ensuring all information is entered into the computer registration module.
- Performs Insurance Verification process and completes all required processes for prior authorizations or other actions required by payor.
- Assist with patient transportation if the patient qualifies per the Company Transportation Policy.
- Ensure appropriate signatures are included on all necessary chart and admissions data in accordance with FMCNA policies and procedures.
- Ensure accuracy when scanning and filing documents and completes within 24 hours of completed visit, including physician reports to referral sources.
- Communicate all changes about procedure and insurance which is identified during patient visit to appropriate internal parties and directly to the patient record immediately.
- Perform daily encounter checks to assure reporting accuracy. what is this?
- Coordinates collection, processing, maintenance, storage, retrieval, documentation, and distribution of medical records per policy and procedure.
- Assures documentation of logs of medical record release.
- Provides information to parties engaged in research or study projects involving patient care and utilization of services in accordance with policy.
- Oversees the materials going in and out of the office, including inventory, shipments, and deliveries.
- Other duties as assigned.
PHYSICAL DEMANDS AND WORKING CONDITIONS :
The physical demands and work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The work environment is characteristic of a health care facility with air temperature control and moderate noise levels.
May be exposed to infectious and contagious diseases / materials.
Day to day work includes desk and computer work and interaction with patients, facility staff and physicians.
SUPERVISION : None
None
EDUCATION :
High School Diploma or an equivalent combination of education and experience, Associate Degree or higher preferred
EXPERIENCE AND REQUIRED SKILLS :
- 1 2 years’ related experience, preferably in a medical setting with insurance billing.
- Proficient in the use of computers and related software such as Microsoft Office is necessary.
- Excellent communication skills verbal and written.
- Ability to handle several tasks simultaneously.
- Ability to adapt to supporting software applications.
EO / AA Employer : Minorities / Females / Veterans / Disability / Sexual Orientation / Gender Identity
Fresenius Medical Care North America maintains a drug-free workplace in accordance with applicable federal and state laws.
The rate of pay for this position will depend on the successful candidate’s work location and qualifications, including relevant education, work experience, skills and competencies and may fall outside of the range shown.
Hourly Rate : $ - $"
This is a per diem front desk coordinator role that will be utilized on an as needed basis.
Bilingual in English / Spanish is strongly preferred
The center is open Monday through Fridayt 7 : 30am to 4 : 00pm. No evenings or weekends.
Must have EMR experience, insurance verifcation and front desk experience in a medical setting.
Medical Assistant experience is a plus
HS Diploma or GED required.
Career with a purposeWe offer an opportunity to create and deliver treatments that save and change lives for the better.
We’ll support your ongoing development. And you’ll be part of a dedicated team of people who inspire each other to create the best possible healthcare outcomes each and every day.
Inclusion and diversityJoining Fresenius Medical Care means becoming part of a team that values diversity. We embrace the wealth of different backgrounds, cultures, experiences and opinions that make up our workforce and strive to create an inclusive atmosphere in which all our employees feel valued.
StabilityDeveloping innovative products and continuously improving our renal therapies made us the clear market leader in the production of hemodialysis machines, with sustainable, profitable growth .
Learning and developmentWe offer participation in programs at world-class business schools, leadership development, regular training for our nurses, health care professionals and manufacturing staff and digital access to high-quality educational content for all employees worldwide 24 / 7.
Local benefitsOur employees enjoy both local and global opportunities for growth and personal fulfilment. We offer local benefits designed to suit the requirements of the respective country and place of work to create ideal conditions everywhere.
Work-life balanceWe want to empower people to deliver better care. Therefore, we promote a better work-life balance through flexible working hours, part-time models, the possibility to work from home, and more.
Last updated : 2024-07-25
