What are the responsibilities and job description for the Patient navigator position at Fresenius Medical Care?
PURPOSE AND SCOPE :
Explores recommends and coordinates the varied community resources and social services programs available to kidney dialysis patients
PRINCIPAL DUTIES AND RESPONSIBILITIES :
- Responsible for driving the company culture though values and customer service standards.
- Accountable for outstanding customer service to all external and internal customers.
- Develops and maintains effective relationships through effective and timely communication.
- Takes initiative and action to respond resolve and follow up regarding customer service issues with all customers in a timely manner.
- Collaborates with local offices as directed by the MSW to obtain Medicare and Medicaid Insurance Assistance (non-commercial insurance assistance)
- Coordinates Pharmacy Program benefits and prescription assistance programs
- Social service and community resource navigation and referral including emergency food housing and shelter resources
- Assists with transportation referrals authorizations and re-certifications
- Identifies appropriate community social service agencies and other resources to assist patient and families as directed by the MSW.
This may include but is not limited to assisting patient in securing financial assistance obtaining medical transportation and any other public and private resources deemed necessary.
- Reviews and complies with the Code of Business Conduct and all applicable company policies and procedures local state and federal laws and regulations.
- Assists with various projects as assigned by direct supervisor.
- Other duties as assigned.
Additional responsibilities may include focus on one or more departments or locations. See applicable addendum for department or location specific functions.
PHYSICAL DEMANDS AND WORKING CONDITIONS :
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION :
Bachelor's Degree in Social Work (BSW) required
EXPERIENCE AND REQUIRED SKILLS :
- 0 - 2 years' of Healthcare experience or related with specific knowledge of and experience with navigating community resources.
- Strong oral and written communication skills.
- Detail oriented.
- Strong organizational and time management skills.
- Proficient with PCs and Microsoft Office applications.
EO / AA Employer : Minorities / Females / Veterans / Disability / Sexual Orientation / Gender Identity
Fresenius Medical Care North America maintains a drug-free workplace in accordance with applicable federal and state laws.
Career with a purposeWe offer an opportunity to create and deliver treatments that save and change lives for the better.
We’ll support your ongoing development. And you’ll be part of a dedicated team of people who inspire each other to create the best possible healthcare outcomes each and every day.
Inclusion and diversityJoining Fresenius Medical Care means becoming part of a team that values diversity. We embrace the wealth of different backgrounds, cultures, experiences and opinions that make up our workforce and strive to create an inclusive atmosphere in which all our employees feel valued.
StabilityDeveloping innovative products and continuously improving our renal therapies made us the clear market leader in the production of hemodialysis machines, with sustainable, profitable growth .
This position provides our 125000 employees with the stability and security they need to help improve the lives of our patients.
Learning and developmentWe offer participation in programs at world-class business schools, leadership development, regular training for our nurses, health care professionals and manufacturing staff and digital access to high-quality educational content for all employees worldwide 24 / 7.
Local benefitsOur employees enjoy both local and global opportunities for growth and personal fulfilment. We offer local benefits designed to suit the requirements of the respective country and place of work to create ideal conditions everywhere.
Work-life balanceWe want to empower people to deliver better care. Therefore, we promote a better work-life balance through flexible working hours, part-time models, the possibility to work from home, and more.
Last updated : 2024-07-19
