What are the responsibilities and job description for the IT Analyst Service & Support position at Fresh Express?
Position Summary
The IT Technician will provide 1st and 2nd tier Hardware, Software, Printer, Network support locally and regionally for all Fresh Express Facilities; as part of a nationwide team of 7 on-site IT Technicians responding to escalated Helpdesk Incidents as well as user requests, the on-site IT technician will support approximately 150 users.
The statements herein are intended to describe the general nature and level of work being performed by employees, and are not to be construed, as an exhaustive list of responsibilities, duties and skills required of personnel so classified. Furthermore, they do not establish a contract for employment and are subject to change at the discretion of the employer.
Essential Functions, Duties and Responsibilities
- 2nd Tier Support of 150 users (Windows 7/10) - break/fix issues
- Application troubleshooting (Office 365 / Outlook)
- System imaging and deployment using SCCM
- Network (Wireless and Wired) problem troubleshooting / escalation to Global Networking team
- Troubleshooting conference room equipment (projectors, video conference, conference phones)
- Cisco VoIP telephone deployment and troubleshooting
- Printer troubleshooting/repair/escalation
- Spare inventory management
- Packing/shipping equipment to other locations
- On site IBM Backup Tapes management
Required Knowledge Skills and Abilities
- Ability to work self-directed and set/adjust priorities in very fast paced environment
- Strong verbal and written communication skills
- Strong interpersonal skills
- Strong documentation/recordkeeping skills
- Strong attention to detail
- Ability to lift 50 lbs.
- A Certification
- 3 years providing 2nd tier Hardware/Software support - Executive support a huge plus
- Advanced familiarity with TCP/IP fundamentals
- Willing to work in a warehouse environment helping user with tablets, scanners, zebra printers and wireless access points
Required Education and Experience
- Associate's degree on Computer Science preferred
- SCCM, Service Now, AS/400, ITIL v3, Networking, other IT certifications
Salary : $0
