Reentry Program Case Manager

Position Title: Reentry Program Case Manager

Reports To: Reentry Lead Case Manager

Location: San Mateo County

Compensation: $24.65/hour (approx $51,272/annually), generous benefits package

Status: Non-exempt, Full-Time

About Fresh Lifelines for Youth

Founded in 2000, Fresh Lifelines for Youth (FLY) is an award-winning nonprofit working to break the cycle of juvenile violence, crime, and incarceration. FLY believes that all our children deserve a chance to become more than their past mistakes. FLY’s legal education, leadership training, and mentoring programs motivate and equip youth to change the course of their lives. We are also committed to helping our juvenile justice systems become more just, humane, and equitable. As a result, FLY increases safety in our communities and decreases the costs and consequences of crime.

For more information about Fresh Lifelines for Youth please go to: www.flyprogram.org.

Reentry Program Case Manager - Position Summary

The Reentry Program Case Manager offers structured support and guidance to youth while on probation or  incarcerated at SMC Juvenile Hall or Camp Kemp, when needed. Case managers will be conducting 1:1s to recruit for the program. Upon release, case managers work with youth to set goals around education, building life skills and constructive uses of time, in order to prevent recidivism.

Brief Description of the Reentry Program: The Reentry Program empowers youth to decrease juvenile justice system involvement and successfully transition back into their communities.

Program Components:

• When needed, facilitate interactive CBT-based legal education curriculum, including weekly one-and-a-half-hour sessions and key experiential components (e.g. role plays, juvenile system stakeholder visit, field trip, recognition ceremony) that provide:

• Knowledge: Information on legal and social consequences of juvenile crimes and legal system and experience with youth that have been impacted by gangs

• Safety: Staff create safety for the group so youth can try new behaviors and identities

• Community: Youth start change cycle within themselves which leads to broader change for their families and communities

• Empathy: Positive experience of juvenile justice system and its members (Judges, DAs, PDs, victims)

• Contemplation: Information on and examples of positive future paths to self-sufficiency

While youth are In-Custody and preparing for Reentry Services/Community Integration:

• Individualized youth support inside the San Mateo County facilities; hours will vary based on individual youth needs

• Cross-program collaboration and communication with all SMC facilities staff to provide optimal support for each youth

• Conduct youth 1:1’s and perform assessments to determine youth program eligibility

• Attend Multi-Disciplinary Team (MDT) for in-custody youth that have upcoming release dates

While youth are Out-of-Custody/Community Integration: 9 months of individual intervention, addressing criminogenic factors and allowing youth to experiment with new identities and build life skills in a safe and supportive environment

• Intensive individualized youth advocacy: Based on Critical Time Intervention (CTI) model with phases for caseload dosage (2-4 hours minimum per youth per month based on phase in the program)

• Multi-Disciplinary Team (MDT) Representation: Attend regular MDT meetings, as appropriate.

• Attend court dates for out-of-custody youth and report on progress made in Reentry Program

Primary Responsibilities

Provide ongoing case management for incarcerated youth

• Meet with youth regularly to build rapport and conduct assessments

• Support and coach youth as they prepare for Reentry services and community integration

• Enter data to track youth progress throughout the program

Plan Activities for Clients

• Identify and collaborate with representatives from community-based organizations to plan youth activities

• Build and maintain stakeholder relationships (i.e. representatives from community based organizations, corporations and donors)

• Prepare agenda for activities and projects

• Provide clients with transportation to and from activities, probation-ordered programs and events as needed.

Provide ongoing case/crisis management for 10-15 Reentry Program Youth

• Meet with each youth on caseload for 2-4 hours per month depending on the phase of the program (this includes both group and individual contacts)

• Provide crisis management and support to clients as needed. Client issues often include the following: depression, education, employment, family, gangs, homelessness, incarceration, substance abuse, self-esteem, suicide, and violence

• Conduct intakes with each youth on caseload (which will include a Service Learning Plan and a variety of assessments)

• Assist clients and families with locating and receiving outside services to address identified needs

• Provide general Programmatic and administrative support

Engage In Community Meetings/Events

• Identify ways to participate and engage in community events and meetings to understand the needs of the community in which the clients live

• Attend and actively participate in regular community meetings, MDT’s, as needed

Compensation

This position is a full-time non-exempt role at a rate of $24.65/hour with differential pay options based on an advanced degree and speaking another language when applicable to the role. Our Total Rewards Package also includes the following: 

• Healthcare and/or 403(b) stipend

• Mileage reimbursement 

• 10 PTO days per year plus 12 holiday days; FLY also provides 3-4 additional "rejuvenation days off" twice per year in July and December (these days off are above and beyond your accrued PTO hours)

• 8 hours of civic engagement hours

• Annual professional development goal stipend with a portion eligible toward health/wellness needs 

• Employee Assistance Program (paid for by FLY)

• Flexible work schedules and occasional remote work days

At FLY, we have adopted a no-negotiation policy. This policy reflects our commitment to equity and ensuring that our offers to our candidates reflect competitive and appropriate compensation given the market and the role.

Our Commitment To Diversity, Equity, And Inclusion

At FLY, we embrace a diversity of identities, beliefs, thoughts, and experiences. We commit to creating an organizational culture of equity and inclusion to serve our youth and communities better. FLY is an Equal Opportunity Employer. We strive for an inclusive culture and a staff team that reflects diversity. Applicants for all job openings will be considered without regard to age, race, color, religion, sex/gender, national origin, sexual orientation, disability, veteran status or any other consideration made unlawful under any federal, state or local laws. We strongly encourage women; people of color, people who identify as part of the lesbian, gay, bisexual, transgender, and queer communities; people with experience in the juvenile justice or criminal justice systems; and people with disabilities to apply.  Fresh Lifelines for Youth offers reasonable accommodations to job applicants with disabilities. If you need assistance or accommodation due to a disability, please contact us at (408) 263-2630 or compliance@flyprogram.org

COVID-19 Vaccination

At FLY, we are committed to the safety of our employees, clients, and all others who enter our workplace. While COVID-19 threatens the health and well-being of all individuals, vaccinations can significantly reduce that threat and help protect our workplace and community. As such, FLY would like to make clear that the COVID-19 vaccination is a condition of employment.

However, FLY does allow staff to apply for exemptions based on medical history or sincerely held religious beliefs or practices. However, this must be approved through FLY’s compliance department. If approved, employee’s will be subject to weekly COVID-19 testing and must wear masks/PPE at all times. 

Additionally, FLY will allow accommodations for unvaccinated employees to perform their essential job functions so long as it does not impose either a direct threat to the health and safety of the workplace and employees; or an undue hardship on the organization.

If either of the two conditions above are not met, and the employee can not receive the vaccine, employment may be terminated. 

If you have additional questions,  please contact us at (408) 263-2630 or email compliance@flyprogram.org

Applicant Strengths, Competencies, & Experience

The ideal candidate will be deeply committed to social, racial, and economic justice and passionate about collaborating with young people to improve our community.

• Fluency in Spanish: This position requires fluency in Spanish.
• Relationship Building: Ability to initiate, develop and maintain trusting relationships in a short period of time with youth, parents, those representing the juvenile justice system, other key external stakeholders, and FLY volunteers and staff.  Possess the passion to energetically promote FLY’s mission/vision and FLY Program components to attract, develop and retain youth and volunteer participation with FLY.  
• Strong Motivating & Communication Skills: Exceptional listening, verbal and written communication skills with all youth and internal/external stakeholders, including: active listening with youth while pushing them to change and shift their behaviors; timely and professional follow-through with phone calls and email correspondence; and the ability
• to effectively present information clearly and concisely to top management, program staff and community partners.
• Facilitation and Classroom Management: Ability to facilitate law classes effectively with FLY youth, maintain classroom control and actively engage youth in each lesson.    
• Resource Management: Utilizes strategic time and financial management to concentrate efforts on FLY priorities through efficient systems, processes and tools.  
• Data-Driven Programming: Able to take excellent case notes and log hours/activities with youth during coaching sessions and input them into ETO (Efforts to Outcomes) Database in a regular and timely fashion. Understands how data informs programmatic changes and allows FLY to track program effectiveness.