Internal Communication and Training Ops Manager

If you're someone who has a genuine desire to help people live better and healthier lives, join us as we work to be a trusted resource in our communities, offering real people, real food at real affordable prices across the Midwest. If you are ready to immerse yourself in an environment, that helps shoppers naturally, intuitively, and enjoyably find real, honest, affordable goodness to meet them wherever they are on their wellness journey, we'd like to hear from you. Join us to begin YOUR journey and be a part of the Fresh Thyme Market Team!

Fresh Thyme Rewards

• Weekly pay

• Scheduling flexibility

• Paid parental leave

• Team member discount

• Career growth opportunities

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• Identifies and analyzes problems to determine root causes and solutions.

• Partners cross-functionally with all departments in a way that provides timely feedback and escalates problems or issues that could prevent execution of plans.

• Design, direct, and implement programs and strategies that monitor and analyze the training experience across all channels.

• Reviews store training performance against operating plans and standards.

• Provide direction from business metrics to determine training experience opportunities, trends, and recommendations.

• Reviews and directs modifications to existing programs and plans to ensure relevance.

• Develops accountability tools and action plans to drive measurable results in stores.

• Develops key indicators and continuous improvement; formulating, recommending, and implementing policies as needed.

• Directing the development of a comprehensive training strategy and associated programs and curriculum for manager and team member development.

• Develops the means of measuring effectiveness of training through testing and evaluations to achieve results consistent with Store Operations & Support strategy.

• Thinks timely and critically to solve problems and demonstrates the ability to effectively communicate key initiatives or actions to Fresh Thyme stores via email, oral presentations, teleconference, memos and other creative methods.

• Design, directs and implements future training initiatives and strategies to ensure Fresh Thyme leads the market an engaging customer experience.

• Provides direction and support to store leadership to ensure an accurate and rapid turnaround on all training-related activities.

• Works cross functionally with support office (corporate) and field partner to execute communication plans

• This job profile is not meant to be all inclusive of the responsibilities of this position; may perform other duties as assigned or required.

• Bachelor's degree or equivalent work experience required.

• Five plus years of experience in leadership role related to retail training and communication.

• Highly developed organizational skills and demonstrated ability to manage multiple priorities concurrently while simultaneously demonstrating attention to detail.

• Strong interpersonal skills and ability to facilitate cross-functional teams.

• Demonstrated ability to lead through influence and resolve conflict.

• Demonstrated knowledge of change management.

• Demonstrated ability to communicate effectively both verbal and written to all organizational levels.

• Demonstrated success in solving complex issues across functions using fact-based data and analytics.

• Strong math skills, ability to analyze metrics, statistics, data and identify trends.

• Proficient in Microsoft Office Suite.

• Strong organizational agility and flexibility.