HRDI: Front Door Case Manager

POSITION SUMMARY

Responsible for assessing appropriate levels of care based upon comprehensive criteria and identification of appropriate services both within HRDI and externally.

POSITION RESPONSIBILITIES

• Must be available, a rotation determines, on 24 hour basis, to intervene to crisis needs.
• Works closely with State Mental Health Facility to plan for services needed or high rates users referred because they a re to be discharged from inpatient care.
• Works closely with community support treatment team triage.
• Maintains professional working relationship with all referral agencies.
• Develop plans to refer, link, and place individual with community based treatment and other needed resources.
• Assists individuals by referring/linking, placing them with recreation, transportation, financial and medical entitlement, vocational rehabilitation services, as appropriate as needed.
• Coordinates inter and intra-agency services.
• Conduct outreach and case findings.
• Determine eligibility and conduct comprehensive assessment of service needs.
• Develop the comprehensive master Individual Treatment appropriate housing facilities, with the input of the client and/or family unit.
• Review Individual Treatment Plan of clients regularly to assess effectiveness and need for specific plan elements, again with input of the client customer and/or family.
• Monitor and evaluate all services provided to individual clients.
• Responsible for locating appropriate housing facilities as needed.
• Provide supportive counseling to individual client and/or family as needed.
• Provide problem solving assistant to client and/or family as needed
• Provide public education on services available le and needs of the mentally ill as opportunities arise and/or as assigned by the Vice President.
• Participates in staff meetings scheduled by the supervisor.
• Document all services provided in progress notes and must perform DIS billings of service on timely basis.
• Maintains appropriate credentials and pursues internal and/or external training and development opportunities.
• Performs other duties as assigned.

QUALIFICATIONS

• Bachelor’s Degree in related human services/social services field
• Valid Driver’s License and vehicle required to travel
• Two-three  years experience in mental health setting preferred
• Knowledge of utilizing DMS IV and ASAM criteria for purposes of assessing clinical diagnoses and
  • appropriate client placement
• Knowledge of medical needs and available resources to the psychiatrically disabled persons.
• Knowledge of appropriate record keeping procedures
• Sensitivity to multi-cultural differences
• Ability to work as part of a multi-disciplinary team to ensure continuous improvement in all service
  • areas.
• relate well to people of all socioeconomic groups
• Knowledge of computers and applicable software
• Excellent Writing Skills
• Knowledge of languages other than English helpful, particularly Spanish

WORKING CONDITIONS AND PHYSICAL EFFORT:

• Work is normally performed in a typical interior/office work environment.
• Moderate physical activity. May require physical effort including lifting up to 10-25 pounds and some extended periods of standing or walking.
• No or very limited exposure to physical risk.
• Ability to lift 15 - 25 lbs.