Travel agent

At Friendly Planet, personal service matters and is the secret sauce that sets us apart from other travel companies. Our travel specialists answer calls, provide information about our travel programs and guide travelers through the process, from start to finish.

And they do it all with a smile and a heap of patience.

We have an opening on our Travel Specialist team for a good collaborator, with a friendly, cheerful outlook, excellent organizational skills, and experience in inside sales.

Travel agent experience is preferred, and a love of travel is essential.

Responsibilities and required qualifications for the position include :

• Two years or more experience as a travel agent is preferred.
• Travel sales / customer service experience.
• Strong verbal and written communication skills
• Computer proficiency (including Word, Excel)
• Creative problem solver
• Enjoy collaborating with a team.
• Knowledge of Amadeus a plus
• Bachelor’s degree in business or related field a plus
• Assisting customers in travel plans
• Finalize travel arrangements including tour packages, airline transportation
• Research, plan and execute customized travel experiences, through booking domestic and international flights, car and / or hotel travel arrangements
• Consulting and planning of worldwide air travel bookings
• Complete packaged travel arrangements for client with cruise and tours
• Ensuring compliance with client's corporate travel policies
• Support corporate travel department email and telephones
• Maintain product knowledge and travel industry standards
• Arranging all business
• Provide a range of travel planning services
• Focused and offer a fully comprehensive travel service
• Demonstrated detailed knowledge of the travel industry
• Provide customer service through the communication of travel related information
• Receiving inbound calls from clients who are wanting to redeem travel rewards points by booking travel reservations
• Assuring client satisfaction and compliance with internal travel guidelines
• Transact all clients travel requirements in a timely, accurate, friendly, and professional manner

Last updated : 2024-06-11