For more than three decades, Friends For All (formerly Friends For Life) has been preventing the spread of HIV and helping those affected by HIV/AIDS live well. Our holistic, client-centered approach provides a variety of services coordinated through one centralized model. We strive to address the roots of need—including stigma and inequality—to improve health and wellness for everyone we serve. Our goal is to eliminate new transmissions of HIV in Memphis and the Mid-South and empower those living with HIV to become their healthiest, happiest selves.

• A commitment to work-life balance with: (up to 38 Days Off)
  • 12 accrued vacation days per year
  • 12 accrued sick days per year
  • 14 paid holidays, including Your Birthday!
  • Sick Bank allows employees to donate sick time to other employees with a serious health condition who have no remaining sick or vacation
  • Flex Schedule may be available based on position after introductory period
• Employer-sponsored health, dental, and vision insurance with two PPO medical and Dental plans. Costs for employee per pay period (bi-weekly)
  • BCBS PPO Plans
    • PPO Gold premium = $28.88
    • PPO Platinum premium = $56.15
  • Dental Plans

• PPO Low = $ 1.14
• PPO High = $5.81

• 401k program with up to 3% employer match starting immediately
• Employer-paid basic life insurance valued at $50,000
• Employer-paid Short-term disability
• Voluntary Life and AD&D, Long-term disability
• Flexible Spending Accounts for healthcare and dependent care
• Student Loan Forgiveness Programs
• Employee Assistance Program with in person counseling options

Client Engagement and Follow-up:

• Consistent contact with client to assess the efficacy of the service plan and stability in housing as well as access to supportive services.
• Ensure client achieves viral suppression within one year of program intake through active and consistent treatment adherence counseling.
• Maintain ongoing contact with referral sources and follow up to ensure implementation.
• Coordinate services required to ensure the implementation of the service plan.
• Track receipt of referrals for all persons supported being sure to update client on referral status.
• Provision of treatment adherence counseling to ensure readiness for, and adherence to, complex HIV/AIDS treatments.
• Make appropriate referrals for Friends for All services for all persons supported.
• At least monthly contact with clients to discuss medication and medical appointment adherence.
• Work with clients to reduce deficits in one or more of the following barriers clients may be experiencing: addiction/substance use, mental health disorders, and/or homelessness.
• Helping clients make informed decisions by acting as advocates regarding treatment options.
• This position may require fieldwork including visiting client-members’ homes, hospitals, nursing homes, other organizations, etc.
• This position may require traveling in your personal vehicle within the counties Friends for All serves.

Community Engagement:

• Become a Healthcare Marketplace Certified Applications Counselor in order to assist clients in selecting a Marketplace health plan, if needed.
• Become SOAR certified within six months to assist clients in applying for Social Security benefits.
• Be trained on the VI-SPDAT to assist clients who are experiencing homelessness be placed on the By Name List.
• Maintain ongoing contact with referral sources and follow up to ensure implementation.

Data Entry:

• Document client enrollment in Ryan White Eligibility System (RWES).
• Provide accurate, complete and timely data entry and reporting of all relevant program and consumer data into Athena, Apricot, CAREware, and/or other reporting systems as requested by supervisor.

Case Notes and Documentation:

• Document client specific activities in written notes.
• Establish Ryan White/HOPWA eligibility and provide certification/recertification for consumers if eligible.
• Establish client eligibility for health insurance or medical coverage and insurance assistance programs as available.

Chart/File Management:

Client Plans and Assessments:

• Initial assessment of service needs includes housing and medical services.
• Develop a comprehensive service plan within 30 calendar days of assessment that assists the client in maintaining or establishing safe and secure housing as well as access to medical and support services.
• Periodic re-evaluation and adaptation of the plan should be implemented over the life of the consumer prior to annual certifications.
• A housing care plan will be developed and updated periodically to address client needs for all clients assigned to a housing program.

Client Certification:

• Ryan White Certifications are to be completed annually.
• Clients who are in the Scattered Sites/Master Leasing program and are not Ryan White certified will be certified by the Housing Medical Case Manager.

HMIS Documentation:

• When a person has completed the eligibility and enrollment process into the Scattered Sites/Master Leasing Program, they will be assigned a Housing Medical Case Manager.
• The Housing Medical Case Manager will complete the annual HMIS Program Status Form. Client can be notified within forty-five (45) of the expiration date to complete the form. This will happen annually until the client exits the program.
• All required HMIS forms are in Apricot.
• All clients will be excited from the program by the Property Manager.

340B:

• Recruit clients for 340B pharmacy program.
• Ensure enrolled clients meet program eligibility requirements.
• Process and follow-up on all program referrals.
• Complete and track client enrollment in the program.
• Review and reconcile monthly account settlements by the 15th business day of each month.
• Review refill analysis and ensure clients have received proper medication as listed on medication list and entered into CAREWare.
• Maintain up to date Memorandum of Understanding (MOU) for all enrolled clients’ medical providers.
• Serve on 340B Oversight Committee

ADDITIONAL DUTIES AND RESPONSIBILITIES:

• Other duties and responsibilities as assigned.
• Participate in weekly or biweekly coaching sessions with supervisor.

- or -

• A Bachelor level degree in Social Work with equivalent to two years full time professional case management in a public service agency (an appropriately supervised BSW internship may count as one year’s experience)
• Experience working with persons with HIV/AIDS preferred.
• Good strategic/critical thinker, self-starter, goal-oriented
• Excellent verbal and written communications.
Ability to operate with purpose, urgency, and accuracy in a fast-paced, deadline-driven environment
• - with particular attention to detail and organization.
• Strong relationship-builder both with team and clients (internal and external)
• Competence in Excel and other Microsoft applications as well as Adobe
• Competence in SharePoint and other applications
• Regular and predictable attendance is necessary.
• Maintain confidential information and adhere to all Friends For All policies and procedures regarding Protected Health Information (PHI).

• Must have a valid State Driver’s License,
• Must provide proof of automobile insurance coverage to employer at all times and have an automobile to be used daily.

This description is intended to describe the essential job functions, the general supplemental functions and the essential requirements for the performance of this job. It is not an exhaustive list of all duties, responsibilities and requirements of a person so classified. Other functions may be assigned, and management retains the right to add or change the duties at any time.

• Must be sensitive to the culturally and racially diverse nature of clients, patients, employees, and visitors.
• Must be able to interact with everyone in a friendly, helpful manner.

• Requires ability to drive an automobile and mobile unit
• Requires ability to speak audibly and listen actively.
• Requires ability to use computers, telephones and other office equipment.
• Requires ability to sit for extended periods.
• May require occasional bending and lifting up to 25 pounds.
• May require periodic local travel.