Case Manager - Veterans DC

Description

Position Title: Case Manager – Veterans DC

Reports To:  Project Coordinator

Classification: Regular Full-Time (Exempt) 

Location:  1436 U Street NW

Hours:  Flexible schedule (Monday-Friday), between 7am-8pm, some evenings, holidays and weekends may be required to support operations and to respond to emergencies. 

 About Us:

Friendship Place is a nonprofit organization, serving the Washington, DC region, empowering individuals and families experiencing or at risk of homelessness to rebuild their lives with the involvement of the community. Friendship Place offers the most effective model for addressing homelessness, with innovative, customized programs that have positive, demonstrable results and a lasting impact on the community and beyond. Our programs are person-centric and individualized to meet the needs and goals of individuals, families, youth/young adults, and Veterans experiencing homelessness. We provide outreach, hospitality, health care, case management, housing, job placement services, and advocacy. We have established a national presence and are known for sharing best practices in the field.

Our Core Values:

Friendship Place is a Person – First Organization that believes in promoting transparency, and ethical practices among our team and those we serve. All individuals in our organization are expected to carry out their job tasks in a manner that is consistent with our core values. This includes the following:

• Excellence and Innovation

• Finding Ways to Say “Yes” 

• Caring at the Core 

• Agents of Change 

• Support, Empowerment, and Development 

• Inclusion, Diversity, Equity, and Collaboration 

• Integrity and Accountability

Summary:  

This position provides Homeless Prevention and Rapid Re-Housing services through the Supportive Services for Veteran Families Grant. Services are to be provided to low-income Veteran families that are at risk of becoming homeless or who currently are homeless. The Veterans First program follows a Housing First model and philosophy. The Case Manager will always utilize best practices and participant-centeredness. The Case Manager will assist Veteran Families in quickly maintaining or obtaining permanent housing, to achieve housing stability within 90 days. The Case Manager will work to empower low-income Veteran Families in DC, Arlington, Alexandria, Loudoun, Prince William, Fairfax, Montgomery, Frederick, and Prince George's counties to become stably housed.

Responsibilities: 

· Provide prevention and rapid re-housing services to at least 40 low-income Veteran Families annually.

· Maintain services to a caseload of a minimum of 15 Veteran families at any time.

· Develop, implement, and revise a 90-day housing stability plan with Veteran Families.

· Case Management as it pertains to housing stability plan.

· Deliver face-to-face contacts to participants, when safe and appropriate.

· Foster wellness and independence.

· Engage with participants and assess individual needs, preferences, and strengths.

· Assist participants in locating and maintaining permanent housing.

· Make appropriate referrals to identified needed services.

· Function as a liaison with landlords and other community stakeholders.

· Collaborate with agencies providing services to participants, including community, government, and VA.

· Participate in multidisciplinary meetings and regular supervision.

· Maintain paper and electronic files.

· Maintain participants’ electronic records in the Homeless Management Information System.

· Demonstrate empathy and flexibility in responding to participants' needs and requests.

· Attend professional trainings and conferences as required.

· Minimum of 50% of time spent in the field.

· Perform all other duties as assigned.

Requirements

Background & Qualifications: 

• High School Diploma/GED Required
• Bachelor’s Degree Preferred
• At least 1 year of experience in case management, customer service, community resources provider or similar setting preferred.
• Valid driver's license and ability to operate motor vehicle.
• Understanding and/or experience working with Veterans
• Experience with HMIS data entry preferred.
• Experience providing services to families preferred.
• Strong written and verbal skills.
• Ability to work in a culturally diverse environment.
• Ability to work well under pressure.
• Ability to work as a team player.

Physical & Environmental Requirements:

A minimum of 50% of time may be spent working in the field with participants, in the car, outdoors, or in shelters. Other time will be spent in the office completing administrative and paperwork and meeting with the supervisor.

Background Checks: 

The selected candidate will have to pass a criminal history background check and/or fingerprinting including FBI, drug screening, and Metropolitan Police Clearance.

Direct & Indirect Reports

Direct: None

Indirect: None

Specific Requirements: 

The employee must have a valid government-issued ID. Strong preference for employees to have their own transportation to carry out job duties and responsibilities. Must meet legal requirements (insured, registered, etc.)

  Other Details:

• Application Deadline: This job is open until filled, or the hiring manager determines that they can no longer accept applications.
• Compensation: The hiring pay range is between $58,117.00 - $63,656.00 annually. The starting annual salary is based on a step system. A candidate’s starting pay determination is made based on meeting the basic position requirements, and current completed education, credentials, and/or work experience. Please Note: The step system is set and not open to pay negotiation.
• Benefits: We offer an excellent benefits package including low-cost health insurance, health reimbursement, flexible spending accounts, employer-paid dental, vision, short and long-term disability, life insurance, 403B defined contribution plan matching, employee assistance programs, professional development, employee resource groups, 14 paid holidays, 15 days of vacation and 10 days of sick leave during 1st year of employment, and much more!
• COVID-19: All Friendship Place employees, regardless of their vaccination status, must continue to take precautions against the spread of COVID-19, in accordance with agency’s COVID-19 protocols and applicable law and guidance. This includes, but is not limited to, wearing masks in congregated settings, washing their hands or using hand sanitizer often, monitoring their daily health, and staying home if they are exhibiting COVID-19 symptoms (or if they are otherwise prohibited from reporting to work by health provider pursuant to CDC, state and local guidance). Since the public health and legal landscapes regarding this policy are subject to frequent changes, Friendship Place reserves the right to amend or cancel this policy at any time at its sole discretion, consistent with applicable law, consistent with CDC guidelines and the DC Department of Health. Please direct any questions regarding this policy to Human Resources.
• Diversity & Equal Opportunity Statement: Friendship Place is an Equal Opportunity Employer. We are committed to maximizing the diversity of our team and want to involve all those who can contribute to our inclusive culture. We support all qualified individuals within our workforce without regard to race, color, gender, sexual orientation, gender identity and expression, age, national origin, marital status, citizenship, disability, veteran status, and other characteristics protected by applicable law. Friend Place is committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request reasonable accommodation, contact human resources at hraudit@friendshipplace.org.
• Interview Process: Phone screening, Panel style interview, and Final Interview.
• Website: www.friendshipplace.org

How to Apply:

Interested applicants should apply via the organizational website unless otherwise directed. All of our current career openings can be found by visiting: https://friendshipplace.org/who-we-are/careers/