Sr Analyst, Operations & Research Performance

  Why Work for Frontier Airlines? 

At Frontier, we believe the skies should be for everyone. We deliver on this promise through our commitment to Low Fares Done Right. This is more than our tagline - it’s our driving philosophy. Every member of Team Frontier has an important role to play in bringing this vision to life.  Our successful business model allows travelers to take advantage of our fast-growing route network while our bundled and unbundled pricing options allow our customers to personalize their travel experience and only pay for the services they need – saving them money along the way. 

 What We Stand For 

Low Fares Done Right is our mission and we strive to bring it to life every day.  Our ‘Done Right’ promise means delivering not only affordable prices, but making travel friendly and easy for our customers.  To do this, we put a great deal of care into every decision and action we take. We must be efficient with the use of our resources and make smart decisions about how we run our business. We must also innovate and be pioneers - we’re not afraid to try new things.  While our business requires us to fly high in the air, we also consider ourselves down-to-earth in our approach, creating a warm and friendly experience that truly demonstrates Rocky Mountain Hospitality. 

Work Perks 

At Frontier, we like to think we’re creating something very special for our team members.  Work is why we’re here, but the perks are nice too: 

• Flight benefits for you and your family to fly on Frontier Airlines.
• Buddy passes for your friends so they can experience what makes us so great.
• Discounts throughout the travel industry on hotels, car rentals, cruises and vacation packages.
• Discounts on cell phone plans, movie tickets, restaurants, luggage and over 2,000 other vendors.
• Enjoy a ‘Dress for your Day’ business casual environment.
• Flexible work schedules that support work/life balance.
• Total Rewards program including a competitive base salary, short term incentives, long-term incentives, paid holidays, 401(k) plan, vacation/sick time and medical/dental/vision insurance that begins the 1^st of the month following your hire date.
• We play our part to make a difference. The HOPE League, Frontier Airlines’ non-profit organization, is dedicated to providing employees financial assistance during catastrophic hardship.

 Who We Are 

Frontier Airlines is committed to offering ‘Low Fares Done Right’ to more than 100 destinations and growing in the United States, Canada, Dominican Republic and Mexico on more than 350 daily flights. Headquartered in Denver, Frontier’s hard-working aviation professionals pride themselves in delivering the company’s signature Low Fares Done Right service to customers. Frontier Airlines is the proud recipient of the Federal Aviation Administration’s 2018 Diamond Award for maintenance excellence and was recently named the industry’s most fuel-efficient airline by The International Council on Clean Transportation (ICCT) as a result of superior technology and operational efficiencies

What Will You Be Doing?

The Senior Analyst, Operational Performance, reporting to the Director, Operations Research and Performance will assist with compiling, tracking, monitoring and reporting all key operational performance metrics for the airline.  Through operational based critical thinking and in-depth analysis, this individual will arm decision-makers throughout the airline with data, analysis and support.

Essential Functions

• Assist with compilation and reporting of key operational performance metrics on a daily, weekly and monthly basis.
• Using SQL data warehouse information, create dashboards and automated reporting mechanisms which detail in real time key operational performance metrics, trends and issues. 
• Analyze large data sources, identify trends and issues, and report those issues using data to substantiate the problem.
• Via the in-depth analyzation of data, identify emerging trends and operations issues, provide in-depth fact-based analysis.  Use of utilizing simple 6 Sigma and Lean analytic techniques to identify areas requiring improvement.
• Database management. Assist with and maintain day-to-day operational performance metrics.
• Coordinate with Business Intelligence to develop, manage and program SQL data into dashboards which effectively show all aspects of the airline’s operation.
• Investigate root cause of delays, and with an understanding of airline operations, apply/correct appropriate departure delay codes to flights, including Headstart and Start-Up flights.
• Assist with monthly reporting of operational performance data to the United States Department of Transportation.  Assist in preparing the monthly required 14 CFR 234 (on-time performance), mishandled baggage and 14 CFR 250 (denied boarding) reports.
• Analyze and report operational department specific metrics and balance their importance with the overall operation.
• Responsible, through the preparation of reports and distribution of information, for reporting operational performance at all levels of the organization, including executive, station managers and supervisors.
• Assist with continuous improvement of the Frontier Airlines operation.

Qualifications

• SQL skills and programming knowledge, Database Management, Power B.I., Excel advanced knowledge. Ability to manipulate data, creating functional, interactive dashboards for reporting of performance metrics.
• Minimum 3 years advanced analytics and data management.  Ability to analyze and manage large blocks of data.
• Minimum 2 years of airline operational experience.
• Previous management or supervisor experience.
• Bachelor’s degree or equivalent experience.

Knowledge, Skills and Abilities

• Ability to work with SQL databases and program interactive reports and dashboards. Ability to work in and with Power B.I., creating interactive reports and dashboards. 
• Ability to manage and interpret large data sets, identifying negative trends through data.
• Working knowledge of airline operations required
• Advanced Microsoft Office, advanced Excel abilities (forecasting, modeling, array formulas)
• Experience with outputting and reporting techniques required (reporting of data, trends and issues will be throughout the entire organization)
• Attention to detail, ensuring accurate and factual reporting performance data through review of previous day’s operation
• Strong written and verbal communications skills
• Ability to clearly and concisely communicate trends and results of data analysis to all levels of the organization
• Base understanding of 6 Sigma and Lean analytical methods and principles.
• Ability to work independently and be self motivated.
• Ability to work cross-functionally across all departments. 
• Ability to coordinate multiple priorities and deadlines
• Ability to manage confidential and proprietary information

Equipment Operated

Standard office equipment, including PC, copier, fax machine, printer

Work Environment

Typical office environment, adequately heated and cooled

Occasional travel required

Extensive work outside of the job possible

Physical Effort

Generally, not required.

Supervision Received

General Direction:  The incumbent normally receives little instruction on day-to-day work and receives general instructions on new assignments.

Positions Supervised

• None

Salary Range: $60,000.00 - $83,850.00

Please note: this posting has a closing date of on or before 5/10/2024.

Disclaimer: The above statements are intended only to describe the general nature and level of work required of the referenced position; they are not intended to be an exhaustive list of all responsibilities, duties, and skills required of individuals in this position.  Please be advised that duties and expectations of this position may be subject to change.

Frontier Airlines, Inc. is an equal opportunity employer and, as such, is committed to providing equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, national origin, age, marital status, veteran status, sexual orientation, gender identity or expression, disability status, pregnancy, genetic information, citizenship status or any other basis protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Frontier Airlines is a Zero Tolerance Drug-Free Workplace.  All prospective employees are subject to pre-employment testing for the following drugs and their metabolites: Marijuana, Cocaine, Amphetamines, Opioids and Phencyclidine (PCP).  Further, any applicant who is found to have tested positive on any required drug or alcohol test at a former employer will be considered ineligible for employment with Frontier.