Call Center Representative

Front Royal Family Practice is hiring a Call Center Representative to support the daily function of the Practice and ensure delivery of quality patient care. Great communication, computer, and organizational skills are a must. Exemplary customer service skills are also required. This position will be cross trained to perform Front Office duties as well.

Main Job Duties and Responsibilities

· Answer incoming calls and manage patient inquiries

· Transfer calls as required

· Schedule patient appointments

· Register patients according to established protocols

· Ensure patient information is accurate, including insurance information

· Inform patients of medical office procedures and policy

· Maintain and manage patient records

· Respond and comply to requests for information

· Complete other clerical duties as assigned

· Safeguard patient privacy and confidentiality

Education, Qualifications, and Experience

· High school diploma

· Experience in a medical office or medical setting (preferred)

· Knowledge of medical terminology, procedures and diagnosis (preferred)

· Knowledge of computer and relevant software applications (preferred)

· Knowledge of general administrative and clerical procedures

Key Competencies and Skills

· Communication skills - able to listen effectively and express oneself in a clear and articulate manner

· Customer service skills - able to develop good customer relationships with a focus on achieving customer satisfaction

· Information collection and management - able to collect, organize and monitor data efficiently

· Planning and organizing - able to multi-task, prioritize and schedule tasks and activities

· Attention to detail - able to produce accurate and high-quality work through concern for all areas involved

· Adaptability - able to adjust approach to meet changing demands and situations including dealing with diverse people

· Confidentiality - able to maintain confidentiality and adhere to ethical standards

· Physical - able to sit for long periods of time, perform repetitive typing and other computer functions, and wear over-ear/on-ear headphones.

Job Type: Full-time

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Work Location: In person