Product Manager

Overview

Frontdoor is reimagining how homeowners maintain and repair their most valuable asset – their home. As the parent company of two leading brands, we bring over 50 years of experience in providing our members with comprehensive options to protect their homes from costly and unexpected breakdowns through our extensive network of pre-qualified professional contractors. American Home Shield, the category leader in home service plans with approximately two million members, gives homeowners budget protection and convenience, covering up to 23 essential home systems and appliances. Frontdoor is a cutting edge, one-stop app for home repair and maintenance. Enabled by our Streem technology, the app empowers homeowners by connecting them in real time through video chat with pre-qualified experts to diagnose and solve their problems. The Frontdoor app also offers homeowners a range of other benefits including DIY tips, discounts and more. For more information about American Home Shield and Frontdoor, please visit frontdoorhome.com.

Responsibilities

Summary:

In this role, you will collaborate with numerous cross functional teams to identify, define and specify solutions to exceed customer’s expectations including but not limited to; seeking data from internal and external customers to test hypothesis, assist in piloting initiatives, and help shape the future of Frontdoor. You will experience a wide range of problem-solving situations, strategic to real-time, requiring extensive use of data collection and analysis.

Responsibilities:

• Identify and analyze data to isolate issues, identify early trends, develop solutions, and prioritize opportunities for improvements.
• Interact with stakeholders at multiple levels and dynamically define and deliver solutions
• Develop comprehensive knowledge of the technology platforms for excellent execution on product planning, research, development, and the product roadmap
• Create business cases for critical customer needs
• Forecast value-based outcomes and revenue/churn based on market research and opportunity analysis
• Achieve crucial business outcomes and KPI's by generating and owning full go-to-market plans that include go-to-market strategy, product requirements, marketing enablement, sales and support readiness, and product performance metrics
• Own successful delivery of solutions, supplying product requirement documents and user stories to Engineering and UX teams including active involvement and leadership of others during sprint cycles
• May include other duties as assigned

Qualifications

Minimum Education, Licensure and Professional Certification requirements:  High school diploma, Higher education/certifications preferred

Minimum Experience required: 5 years of product management, consulting or relevant experience

Required Skills:  

• Experience owning and contributing to initiatives with cross-functional stakeholders
• Analytical and quantitative skills; experience using data and metrics to back up assumptions and develop business cases
• Track record of influencing and driving change through diverse stakeholder groups
• Ability to work effectively with tight deadlines in a fast-paced environment
• Attention to detail and proven ability to manage multiple, competing priorities simultaneously
• Demonstrated ability to work in ambiguous situations and across organizational boundaries
• An ability to effectively develop key processes and procedures that facilitate efficient planning, reporting and control processes
• Belief in the value of participating in and contributing to a collaborative team environment
• Are a self-starter and can juggle multiple priorities and make things happen in a fast-paced, dynamic and often ambiguous environment.
• Enjoy solving problems, particularly those that involve finding the balance between competing priorities.
• Like both getting your hands dirty in day-to-day tasks and being able to take a step back to identify opportunities for improvement.
• Remain flexible to changing priorities, open to new ideas, and continually looking for new approaches to better align the business.

Preferred Skills:  

• Experience working with marketing and merchandising tools, pricing systems, and/or data engineering tools
• Proven track record for developing a vision, defining a strategy, and building programs and features solving complicated problems with elegant, simple solutions
• Extensive experience working with documentation teams developing easily consumable external and internal product knowledge materials
• High attention to detail with the ability to manage multiple, competing priorities simultaneously
• Ability to think strategically and execute methodically
• Demonstrated ability to understand and discuss technical concepts, manage tradeoffs, incorporate feedback, and evaluate opportunistic new ideas with a variety of internal and external stakeholders