Quality Improvement Director For PD1 Serv - FT- Scott County

JOB TITLE Quality Improvement Director for PD1 Services 

SUMMARY:

Provides overall management and implementation of quality within all programs within the PD1 
division. Oversees the development of all quality and risk related activities within the division 
and works with the divisional and corporate structure to develop improvements in process and 
reduce risk.
EDUCATION AND EXPERIENCE:
Education: Bachelor’s degree in mental health related field preferred.
Licensure: Must possess or obtain highest level of licensure applicable to degree.
Certification: Must possess or obtain highest level of certification applicable to degree.
Experience: Experience in quality or behavioral health preferred.
Knowledge/Skills: Ability to maintain composure in difficult situations.
Verbal/written communication skills. 
Proficient at Excel and Word.
EQUIPMENT:
Computer, fax, copier and any other equipment required to perform the functions of the position.
MAJOR DUTIES AND RESPONSIBILITIES:
1. Supervise daily operations of the incident management system. Makes decisions and 
established procedures as needed to ensure the quality and efficiency of daily function of the 
system.
2. Represents the system at administrative meetings and regional meetings. Relays pertinent 
information from regional meetings back to division management.
3. Submits regular reports concerning the operations of the system.
4. Implements Protection from Harm Protocol.
5. Coordinates incident management system with other division monitoring systems, i.e. quality 
assessment plan, outcomes and supervision plan.
6. Coordinates investigative functions of division.
7. Assures ongoing development, implementation, and successful operation of program services 
in compliance with applicable CARF, state licensure, health and safety, and other agency 
policies and procedures and performance contracts.
8. Remains current in knowledge of community agencies and resources, bother internally and 
externally, and how to access resources in order to provide information, referrals and a 
seamless separation of care for individuals served by the program.
9. Keeps the respective Senior Director apprised of both potential problem areas and 
outstanding performance.
10. Attend and participate in regularly scheduled staff meetings and inservices and individual 
program planning staffings as needed.
11. Develop and maintain tracking methods related to national, state or local quality measures. 
Assist with compliance plans related to improving performance on measures.
12. All other duties as assigned.

PERFORMANCE RESPONSIBILITIES:

Although each position has its own unique duties and responsibilities, the following listing applies to every employee. All employees of the organization are expected to:

1. Support the organization’s mission, vision, and values of excellence and competence, collaboration, innovation, commitment to our community, and accountability and ownership.

2. Exercise necessary cost control measures.

3. Maintain positive internal and external customer service relationships.

4. Demonstrate effective communication skills by conveying necessary information accurately, listening effectively and asking questions when clarification is needed.

5. Plan and organize work effectively and ensure its completion.

6. Demonstrate reliability by arriving to work on time and utilizing effective time management.

7. Meet all productivity requirements.

8. Demonstrate team behavior and must be willing to promote a team-oriented environment.

9. Represent the organization professionally at all times.

10. Demonstrate initiative and strive to continually improve processes and relationships.

11. Follow all Frontier Health rules, policies and procedures as well as any applicable laws and standards.