Director of Employee Support, Recruitment, and Retention (Human Resources Director)

Frontier Hospitality Group, 2023 recipient of the Quad City Business Journal’s Best Small Business award, is seeking a Director of Employee Support, Recruitment, & Retention (Human Resources Director).

Frontier Hospitality Group, located in Bettendorf, IA, has been in business for 74 years operating hotels and restaurants. We currently employ approximately 200 people across Eastern Iowa and Western Illinois. We own and operate 6 hotels and have a 7th hotel under construction. We are a growing company. We offer an exciting environment in which our people have opportunities to develop professionally, advance from within, and achieve personal job satisfaction.

This position is a key member of the senior leadership team and is responsible for driving “People” initiatives such as recruitment, retention, employee relations, training, and adherence to policies, procedures, and practices to ensure company compliance. This position also promotes a positive team culture and assists the General Managers and their leadership teams on all people-related issues through coaching and partnering on initiatives.

Core job responsibilities include:

· Responsible for recruitment and selection procedures, personnel policies, and screening applicants for all departments. Ensures that appropriate hiring decisions are made with the General Managers and department heads. Knowledgeable with the Predictive Index program and ensures this is utilized when making hiring decisions.

· Drives the recruitment effort by maintaining liaison with associations, businesses, schools, and other networking resources. Also actively utilizes technology available for recruitment, including recruitment sites, LinkedIn, brand websites, etc.

· Administers various employee resource plans and company procedures for all personnel.

· Assists in development and implementation of personnel policies and procedures; prepares and maintains employee handbook and safety manual.

· Annually reviews and makes recommendations to the Corporate Management Team for improvement of corporate policies, procedures, and practices on personnel matters.

· Maintains compliance with federal and state regulations concerning employment.

· Supervises and provides direction in administering the risk management, safety, and workers’ compensation programs. Coordinates annual OSHA training and compliance.

· Involved in all corporate workers’ compensation claims and FMLA and will coordinate communication and paperwork between employee and insurance carrier.

· Performs as the company representative for all unemployment claims, including fact finding hearings and appeals. Will work closely with the Director of Operations and CFO to ensure each unemployment action is handled timely and all documentation is professionally gathered.

· Assists in counseling higher level employee matters that negatively affect the workplace environment. Investigates problems such as: disciplinary actions, employee concerns and grievances, and working conditions. According to circumstances, provides guidance and recommendations for problem resolution to General Managers and department heads.

· Analyzes data and reports to identify and determine themes and causes of personnel problems and develops recommendations for improvement of organization’s personnel policies, practices, and retention initiatives.

· Works alongside the Director of Operations to identify continued improvement projects that will improve hotel operations through employee engagement and retention.

· Monitors departmental training format and ensures compliance. Supervises and provides direction to managers and supervisors engaged in employee training and on-going education to upgrade managerial, technical, and support-level productivity. Will coordinate training opportunities for line and management staff.

· Implements and annually updates compensation scales. Coordinates annual wage and salary surveys and works with the CFO to implement possible changes.

· Plans, executes, and coordinates employee recognition programs and events.

· Maintains an attitude and philosophy consistent with the company’s culture and standards.

· Actively promotes a positive company culture. Understands and adheres to company confidentiality and privacy policy pertaining to guests, staff members, and company business.

· Follows established hotel safety and security procedures at all times. Immediately reports any health and safety incident, security breaches, concerns, or suspicious behavior to the supervisor or manager on duty to maintain a secure and safe environment for employees and guests.

· Performs other duties as may be required within own department or for other departments.

Qualifications and requirements include:

· Bachelor’s degree in appropriate field of study preferred.

· 5 years related experience in HR required. At least two years of HR management experience preferred.

· Professional HR designation preferred (i.e. SHRM-CP, SHRM SCP, or PHR)

· Ability to successfully supervise, coach, and motivate.

· Ability to maintain confidential information.

· Working knowledge of and/or experience with OSHA, FMLA, basic employment law, unemployment, and other compliance elements.

· Experience using Microsoft Office and HR information systems.

· Professional verbal and written communication skills.

· Problem solving, reasoning, motivating, organizational and training abilities.

· Ability to prioritize and organize work assignments.

Salary: Commensurate with qualifications and experience.

Please send a cover letter and resume to Jason C. Steward, Owner & CFO at jsteward@frontierhg.com.

Job Type: Full-time

Benefits:

• Employee assistance program
• Employee discount
• Flexible spending account

Schedule:

• 8 hour shift
• Monday to Friday
• Weekends as needed

Work Location: In person