Pharmacy Clerk

Description

Position Summary:  The primary responsibility of a Pharmacy Cashier is to take excellent care of our customers and patients by satisfying each customer’s needs, exceeding their expectations, and making every Fruth Pharmacy visit a pleasant and satisfying experience.   This requires accurately and efficiently operating the cash register, providing various services at the pharmacy service counter, and maintaining security and control of all funds, medications, and confidential patient information near the cash register, in the pharmacy, and immediate area. May be required to work either the pharmacy register or the main store register.

Responsibilities / Duties: 

• Receive written prescriptions brought to the pharmacy or telephoned refill requests.
• Make sure all needed patient information is collected on new written prescriptions or telephoned refill requests.
• Answer telephone and handle questions that do not require a pharmacist’s professional judgment or a pharmacist's or technician's expertise.
• Process checkout in a timely order and manner so as to best take care of patient needs.
• Retrieve complete prescriptions from the pickup (will call) area.
• Help patients find over-the-counter medications.
• Stock over-the-counter departments.
• Ring purchases on cash registers and record them in the logs that required by securing proper signatures.
• Perform housekeeping duties within the pharmacy department.
• Work closely with pharmacists, technicians, fellow clerks, trainees, and other store personnel.
• Work with patients, patients’ caregivers, prescribers and their office personnel, and with suppliers to the pharmacy.
• Maintain and keep patient information with the HIPAA guidelines.
• Maintain Will Call per policy
• Other duties as assigned

Specific Responsibilities Pharmacy Cashiers CANNOT perform: 

• Pharmacy Cashiers MUST act within the legal rules of the applicable pharmacy practice act in their state.
• The following duties are to be performed ONLY by a registered pharmacist (or intern):
  • Receipt of oral prescriptions from prescribers or prescriber’s authorized designees (new telephone orders)
  • Consultation with prescribers or prescribers’ designees about patients’ prescription.
  • Checking of medications prior to dispensing
  • Consultation with patients about prescribed medication use or other health care issues.
  • Recommend over-the-counter medications.
  • Technician Scheduling
• The following duties are to be performed ONLY by Pharmacy Technicians, interns, or pharmacists:
  • Prescription Processing
  • Prescription Bagging
  • MTM case preparation and billing
  • Medsync patient calls
  • Store DME Coordinator

Qualifications: 

• 18 years of age
• Must pass a drug screen and criminal background check to begin employment. 
  • A felony conviction of any kind will disqualify an applicant from employment.

Job Skill Requirements:

• Strong communication skills
• Strong organization skills
• Requires the ability to stand throughout the duration of the shift
• Successful Completion of the Technician Training Program
• Limited lifting up to lift 80 lbs

Behavioral Traits Required:

• Cooperation:  Must work harmoniously and effectively  with  fellow employees, supervisors and other in contact with
• Initiative:  Must work within supervision guidelines and assume additional responsibilities
• Flexibility:  Must be willing to work variable work schedules, assist others as requested and available, and be willing to perform all assigned work
• Adaptability:  Must respond to new situations in a positive way, accept change, support new ideas, master new routines and grasp explanations, apply current knowledge in new environments and experiences
• Involvement:  Must enjoy the demands of the job and work with interest and enthusiasm
• Customer Service:  Must provide appropriate customer service (for customers, fellow employees and business partners), listen attentively to their needs and respond appropriately
• Safety:  Must take care of equipment and employ good safety habits
• Leadership:  Must gain acceptance of ideas and accomplish goals through subordinates, peers and teams

Attendance Requirements:

Must be available, and on-time for scheduled work shifts

Personal Skills: 

• Excellent communication and interpersonal skills required. 
• A technician must have willingness to participate in and successfully complete required training and to work with the team to increase customer satisfaction and sales.

Language Skills:

• Must have ability to read and comprehend simple instructions, short correspondence, and memos [in English].
• Ability to write simple correspondence [in English].
• Ability to effectively present information in one-on-one and small group situations to customers, vendors, and other associates of the organization who only speak English.

Reasoning Ability:  

• Ability to apply rational judgment to carry out detailed but uninvolved written or oral instructions.
• Ability to deal with problems involving a few concrete variables in standardized situations.

Physical Demands:

• The physical demands described here are representative of those that must be met by an individual to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job,
  • the individual is regularly required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; talk or hear; and smell.
  • The individual is occasionally required to climb or balance and stoop, kneel, or crouch.
  • The individual must regularly lift and/or move up to 25 pounds and reach from 6 to 48 inches, and occasionally lift and/or move up to 40 pounds and reach from 6 to 72 inches.
  • Specific vision abilities required by this job include close vision, and color and depth perception.

Work Environment.

• The work environment characteristics described here are representative of those an individual encounters while performing the essential functions of this job.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• While performing the duties of this job, the individual is occasionally exposed to wet and/or humid conditions and moving mechanical parts.
• The individual is occasionally exposed to fumes or airborne particles, toxic or caustic chemicals, and extreme cold.
• The noise level in the work environment is usually moderate.

This Job Description describes the general nature of the duties and requirements of this position. It is not intended to be an exhaustive list or limit the Direct or Indirect Supervisor’s ability to modify work assignments as deemed appropriate.