What are the responsibilities and job description for the Field service tech position at Fuji Seal?
Job Details
Description
General Responsibilities :
Under the supervision of Customer Service Manager the incumbent will perform installation, maintenance, and repairs on Company products at assigned customer sites.
This requires interfacing with both internal team members and external customers as part of a solution-based service process.
The incumbent will also be responsible for maintaining daily communication with customers to ensure resolution and proper follow-up, leading to complete customer satisfaction.
Essential Job Functions :
Installs, services, and repairs SSL and PSL machinery
Performs troubleshooting and start-up of machinery; resolves technical equipment failures through phone support and on-site customer visits
Trains appropriate operational staff at the customer site
Conducts testing and root cause analysis on machine components that will lead to effective problem solving
Completes Preventative Maintenance and Functional Maintenance inspections
Maintains customer service logs and internal service records in accordance with American Fuji Technical Services policies
Understands and follows Health and Human Services and Environmental Health and Safety requirements
Completes other duties as assigned in an accurate and timely manner
Qualifications
Required Qualifications :
Possesses a strong electrical and mechanical background with the ability to read and understand blue prints and electrical documentation
Excellent communication and troubleshooting skills are a must
Ability to multi-task in a fast-paced, deadline-oriented environment
Strong attention to detail
Strong teamwork and interpersonal skills; ability to interact with all levels within the organization
Excellent organizational skills; must be able to manage tasks and projects with minimal guidance
Ability to travel 80-100% with flexibility to travel week days and weekends
Ability to train on site for 3 6 months before traveling
Preferred Qualifications :
Experience with PLC programming / troubleshooting (Rockwell & Siemens) and networking
Background with packaging equipment
Bachelor’s degree in Electrical and / or Mechanical Engineering preferred with 3-5 years’ experience in a manufacturing and / or Field Service Experience
Fluent in Spanish is a plus but not a requirement
Work Environment :
Sitting, walking, climbing, and standing are required
Pushing, pulling, and lifting up to 50 pounds may be required
Stooping, kneeling, crouching may be required when working on machines
Medium physical work requirements include exerting up to 50 pounds of force occasionally
The worker is required to have close visual activity to view computer, assemble and operate machines
The worker is subject to noise, physical hazards, and working in close quarters
Last updated : 2024-08-06
Salary : $57,120 - $70,000