Business Development and Contact Center Team Lead

Overview:
The Business Development and Contact Center Team Lead is responsible for managing strategic business development projects, identifying new business opportunities, and managing a team of contact center staff, ensuring the seamless functioning of daily operations while upholding patient satisfaction.

Duties:

• Oversee the management of our contact center operations, including contact center representatives
• Monitor and analyze contact center performance metrics to identify areas for improvement and implement solutions
• Train, mentor, and provide ongoing training and coaching to contact center staff to ensure they are equipped to provide excellent customer service
• Develop and implement strategic plans to drive growth and expand the company's patient base
• Manage the referral process to build and maintain relationships with key providers and partners in order to generate new business opportunities
• Develop and implement training programs for staff to ensure they are up to date on services and company policies
• Stay informed about industry trends, market changes, and competitor activities to identify opportunities for growth
• Support new Contact Center software integration and maintenance in collaboration with IT
• Conduct work in compliance with state, federal, and other accreditation regulations
• Other duties may be assigned

Requirements:

• Bachelor's degree in Business Administration or a related field
• Excellent leadership abilities and a proven track record of team management
• Excellent communication skills, with the ability to effectively interact with patients, providersand staff
• Proficiency in analyzing data and metrics to drive decision-making and process improvements
• Experience with healthcare industry preferred
• Demonstrated ability to adapt to changing priorities and work well under pressure
• Strong problem-solving skills and attention to detail
• Strong team player with a positive attitude and willingness to collaborate with others

We offer competitive compensation packages and opportunities for career growth within our organization. If you are a motivated individual with a passion for business development, we would love to hear from you. Apply now to join our dynamic team!

Job Type: Full-time

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift

Travel requirement:

• Up to 25% travel

Ability to Relocate:

• Amarillo, TX 79109: Relocate before starting work (Required)

Work Location: In person