HR Service Center Specialist

The 5,000+ educators and healthcare professionals employed by FullBloom are driven by a common purpose: to positively impact the educational, behavioral, and social-emotional welfare of every child with whom we engage, no matter the child’s individual circumstance. We dedicate our careers to improving outcomes for at-risk and struggling youth, including those with learning and emotional disabilities. In doing so, we play a truly crucial role in the lives of children, their families, and their communities. Our purpose drives our performance and we are looking for individuals who want to make an impact. Come explore FullBloom and one of its three operating divisions – Catapult Learning, Specialized Education Services, Inc (SESI), and Little Leaves.

The HR Service Center Specialist role is a great way to learn about HR systems, data, and processes by providing support to Human Resources, Payroll, and Benefits.

ESSENTIAL DUTIES AND RESPONSIBILITIES (other duties may be assigned):

• Demonstrate excellent customer service skills, providing employee assistance as the initial point of contact for the Human Resources function.
• Responsible for the accurate and timely data changes sent via the manager self-service, HR information system.
• Responsible for new hire/termination check lists.
• Resolve or escalate requisition and applicant tracking system question.
• Resolve or escalate employee and manager self-service questions and time & attendance system questions.
• Resolve or escalate questions related to pay, benefits, leaves of absence, workers compensation, the employee handbook and related HR systems and processes.
• Deep understanding and support of the HR ticketing system.  Responsible for monitoring, resolving or distributing incoming mail, emails, faxes and telephone calls.
• Support a universal paperless employee record system.  Manage all employee records in a legally compliant manner.
• Create and email new hire welcome letters.
• Responsible for the ongoing upkeep of all active and terminated files, including create new hire files, pull and re-file terminated files and coordinating Iron Mountain requests.
• Complete and process state unemployment emailed/paper requests only in conjunction with third party administrator.
• Assist with Employment verification calls and faxes, leveraging Equifax as appropriate.
• Provide support for end of school year and back to school processes (collecting certifications, related documents, recording paperwork, data entry into payroll system).
• Make photocopies, fax documents, and perform other clerical functions.
• Maintain skills through required training and coaching.

REQUIREMENTS

Education & Experience

• 2-4 years’ experience providing HR related administrative support
• 2-4 years’ customer service experience required (internal or external)
• Experience supporting HR compliance processes
• Experience documenting and training on process and procedure
• 1-3 years HR Information System, Applicant Tracking System and data management experience
• Bachelor’s degree in related field or equivalent experience preferred
• 1-3 years’ experience supporting the workers compensation process preferred
• 1-3 years’ experience supporting the payroll process preferred

About FullBloom:

FullBloom provides education and behavioral health solutions for children and their families, leading to better life outcomes, regardless of the learning obstacles and other challenges they face. The company’s team of over 5,000 education and healthcare professionals work to achieve measurable and sustained academic and behavioral gains through evidence-based programs that include specialized education, Applied Behavior Analysis (ABA) therapies, intervention services, and professional development. Founded in 1976 and headquartered in Camden, New Jersey, FullBloom supports tens of thousands of children and families, over 500 school districts, and more than 25,000 teachers annually through its three operating divisions – Catapult Learning, Specialized Education Services, Inc (SESI), and Little Leaves. www.fullbloom.org